About the Role
The company is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Product Intern for SoftPOS, you'll be at the center of our SoftPOS revamp: the tap-to-pay product that transforms a phone into a payment terminal. This is a discovery-heavy role. You'll spend your time with merchants, restaurant staff, and diners, studying the market and the competition, and turning what you learn into insights that shape the next version of the product. If you're curious, comfortable asking questions, and eager to see your research make an impact in a live product, this role is for you.
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What You’ll Own
- User Research: Understand how SoftPOS is used today and identify the pain points and needs of merchants, restaurant staff, and end customers.
- Market Research: Track trends in SoftPOS and payment terminals, understanding the driving forces behind shifts in the industry.
- Competitive Benchmarking: Compare the company SoftPOS against relevant competitors in terms of features, user experience, payment process, and value-added services.
- Gap Analysis: Identify gaps in the current the company SoftPOS product and highlight opportunities for the new version.
- Product Revamp Support: Translate research findings into insights and recommendations that shape the new SoftPOS product and user experience direction.
Who You Are
- You have prior experience in a fast-moving, high-growth environment.
- You are quick and decisively make strong decisions even with incomplete information.
- You take real ownership and think like an operator rather than a coordinator.
- You are energized by challenging problems in payments, hospitality, and customer experience.
- You remain curious and continuously ask why until reaching the core answer.
- You communicate effortlessly with merchants, staff, and customers, listening more than you pitch.
- You can turn messy inputs into a clear, structured point of view.
What You’ll Need
- Currently studying towards, or recently graduated with, a degree in business, product, design, engineering, or a related field.
- A structured approach to research: able to scope, conduct, and explain findings meaningfully.
- Fluency in English is a must.
Nice to Have
- Exposure to payments, fintech, hospitality tech, or a high-growth marketplace.
- Familiarity with POS or payment terminal products, or tools like Figma, survey platforms, and spreadsheets.
- Local market knowledge or a second language relevant to the market.
What We Offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally.
- The opportunity to solve challenging problems in payments, hospitality, and customer experience.
- A fast-paced environment where great ideas quickly come to life.
- Close collaboration with experienced operators, builders, and industry experts.
- The chance to leave a visible impact on one of the fastest-growing restaurant technology companies globally.
Ready to Build?
Join us and help shape how the world pays at the table. If that excites you, apply now.
