As an AI Product Manager, you will lead the evolution of our CX platform into a fully Agentic, AI-native experience. In this high-impact role, you will define the vision, strategy, and execution of next-generation agentic capabilities that elevate how businesses engage with customers.
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You’ll operate at the intersection of GenAI, LLMs, autonomous agent design, and real-world CX challenges, driving innovation and turning cutting-edge AI into practical, scalable products. Help us shape the future of communication by:
- Owning the roadmap and strategy for the company's Agentic AI portfolio from ideation to launch to ongoing iteration.
- Building and scaling AI-driven autonomous agents that handle customer support, sales outreach, workflow execution, and insight generation across voice, chat, and omnichannel interactions.
- Translating complex customer use cases into intelligent, reliable agentic workflows powered by the latest GenAI and LLM advancements.
- Defining and shaping core agentic capabilities: memory, reasoning, planning, tool usage, action execution, evaluation loops, and multi-agent coordination.
- Partnering closely with Engineering, Data Science, and Design to deliver high-impact features at speed and quality.
- Working with Marketing and Sales to craft differentiated positioning, messaging, and go-to-market strategies for AI-native CX solutions.
- Exploring emerging technologies, including LLM frameworks, RAG systems, vector search, orchestration engines, agent toolkits, and copilots to continuously inform product direction.
- Owning measurable outcomes: adoption, retention, satisfaction, activation rates, and tangible business value.
Job Requirements:
What you'll bring:
- 5+ years of product management experience, including 2+ years building AI/ML, GenAI, or automation products.
- Demonstrated experience working with agent-based systems, copilots, workflows, or automation platforms.
- Technical fluency, comfortable discussing LLM architecture, embeddings, fine-tuning, RAG, tool-calling, and APIs with engineering teams.
- A builder and problem-solver who thrives in ambiguity, moves fast, and excels at taking AI products from concept to shipped reality.
- Proven success launching AI-powered or highly technical products in high-growth or startup-like environments.
- Exceptional communication skills, with the ability to align executives, engineers, and customers around a shared vision.
- A strong sense of ownership and passion for applying AI to transform customer experiences and enterprise workflows.
