The company is seeking a Product Manager / Assistant Product Manager for its Digital Enterprise Solutions Production & Service Management team. The ideal candidate will be responsible for managing production incidents and ensuring seamless service delivery in a fast-paced environment.
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Key Responsibilities:
- Manage product-side issues related to production incidents affecting Digital Enterprise Solutions, including triage, escalation, and resolution communication.
- Perform hands-on troubleshooting by reviewing logs, API requests, and application error codes using tools like Postman.
- Conduct basic SQL queries and coordinate database investigations when needed.
- Identify the origins of production issues across various system components.
- Lead root-cause analysis for significant incidents and implement corrective actions.
- Monitor service availability and performance, escalating risks as needed.
- Collaborate with technical teams during troubleshooting and ensure clear communication of technical issues.
- Maintain documentation related to incidents and technical support procedures.
- Generate regular reporting on production health and recurring issues.
Qualifications and Experience Required:
- Bachelor's degree in computer science, Information Technology, Engineering, Information Systems, Business Information Systems, or a related field.
- Minimum of 3 years of relevant professional experience.
- Experience in digital banking, fintech, payments, and API platforms is preferred.
- Hands-on knowledge of REST APIs, SOAP services, JSON, XML, and basic SQL.
- Understanding of transaction-processing systems and experience with incident management is strongly preferred.
- Strong analytical and problem-solving skills with effective communication abilities.
- Product management or relevant technical certifications are advantageous.
Location: Riyadh, Saudi Arabia
Job Type: Full-time, On-site
Application Deadline: 20th September 2026
Language Requirements: Not specified.
