Product Manager / Assistant Product Manager

Unlock employer Riyadh, Saudi Arabia 20 Aug 2026

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Financial

Estimate: $48k - $72k*
Zero income tax location

Accessibility

Office Only
Apply from abroad
Visa Provided

Requirements

Experience: Intermediate
English: Professional

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Position

The company is seeking a Product Manager / Assistant Product Manager for its Digital Enterprise Solutions Production & Service Management team. The ideal candidate will be responsible for managing production incidents and ensuring seamless service delivery in a fast-paced environment.

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Key Responsibilities:

Manage product-side issues related to production incidents affecting Digital Enterprise Solutions, including triage, escalation, and resolution communication.
Perform hands-on troubleshooting by reviewing logs, API requests, and application error codes using tools like Postman.
Conduct basic SQL queries and coordinate database investigations when needed.
Identify the origins of production issues across various system components.
Lead root-cause analysis for significant incidents and implement corrective actions.
Monitor service availability and performance, escalating risks as needed.
Collaborate with technical teams during troubleshooting and ensure clear communication of technical issues.
Maintain documentation related to incidents and technical support procedures.
Generate regular reporting on production health and recurring issues.

Qualifications and Experience Required:

Bachelor's degree in computer science, Information Technology, Engineering, Information Systems, Business Information Systems, or a related field.
Minimum of 3 years of relevant professional experience.
Experience in digital banking, fintech, payments, and API platforms is preferred.
Hands-on knowledge of REST APIs, SOAP services, JSON, XML, and basic SQL.
Understanding of transaction-processing systems and experience with incident management is strongly preferred.
Strong analytical and problem-solving skills with effective communication abilities.
Product management or relevant technical certifications are advantageous.

Location: Riyadh, Saudi Arabia
Job Type: Full-time, On-site
Application Deadline: 20th September 2026
Language Requirements: Not specified.

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