Product Manager - Journey Orchestration

Unlock employer Abu Dhabi, United Arab Emirates Direct to Company Under an hour ago · 08 Sep 2026

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Financial

Estimate: $60k - $110k*
Zero income tax location

Accessibility

Office Only
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Visa Provided

Requirements

Experience: Senior
English: Professional

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Position

About the Role
The Product Manager is responsible for defining and delivering Guest 360 capabilities, focusing on journey orchestration, customer data activation, and omnichannel personalization. This role owns the product lifecycle, driving strategy, roadmap, and execution to enable real-time, data-driven customer experiences across all touchpoints.

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Accountabilities

Define and deliver the Guest 360 product strategy, roadmap, and priorities
Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar)
Design and optimize omnichannel customer journeys (segmentation, triggers, decisioning, personalization)
Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies
Partner with cross-functional teams (data, engineering, CX, marketing) to ensure end-to-end delivery and integration
Drive data-driven decision making, leveraging analytics and insights to improve engagement and conversion
Collaborate with other Product Managers to ensure alignment across Guest 360 and adjacent platforms
Identify and prioritize new use cases, capabilities, and innovation opportunities

Qualifications
Education & Experience

7+ years of experience in Product Management (digital/data platforms)
Strong experience with journey orchestration platforms (Adobe Journey Optimizer, Adobe Campaign, FirstHive, Braze, etc.)
Solid understanding of Customer 360 / CDP, personalization, and omnichannel engagement
Hands-on experience working with customer data sets (CRM, booking, loyalty)
Proven track record in product lifecycle management, roadmap ownership, and prioritization
Strong stakeholder management, communication, and presentation skills
Adobe ecosystem experience (AEP, Adobe Analytics, AEM, Adobe CX) is nice to have
Exposure to AI-enabled use cases (LLMs, NLP, personalization engines) is nice to have
Airline or travel industry experience is preferable

Additional Information
Division: Digital Technology & Innovation Division

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