About the Role
We are hiring an experienced Product Manager to lead our MENA cross-border (XB) Delivery Experience (DEX) and Expansion initiatives. You will build and improve solutions for XB transactions, business operations, and the delivery experience. You will own how exported orders are promised, shipped, cleared through customs, and delivered, ensuring XB customers receive their orders on time without unexpected costs. Beyond DEX, this role offers the opportunity to take on new initiatives as the Exports business grows, including selection expansion, payments, and new destination market launches.
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Key Responsibilities
- Drive the product roadmap for cross-border commerce solutions, including payments, logistics, delivery experience, and others.
- DEX: Own delivery promise accuracy and speed for cross-border orders. Reduce late, lost, damaged, and returned-to-origin shipments by collaborating with Transportation, carrier partners, and Operations.
- Customs and landed cost: Review, update, and implement import duties structures across our MENA markets.
- Delivery transparency: Define requirements for features that show delivery dates, duties, and tracking from the product page through delivery, including the handoff between international and local carriers.
- Analyze MENA markets to identify opportunities for product expansion and improvement, including new delivery lanes and carrier options.
- Collaborate with stakeholders in several regions to ensure products meet local requirements.
- Define product requirements and work closely with engineering teams to deliver solutions.
- Monitor and improve key metrics, including XB conversion, transaction success, customer satisfaction, promise accuracy, click-to-deliver time, customs dwell time, delivery defect rate, and cost to serve per unit.
About the Team
The MENA Cross-Border (XB) team develops the products that enable customers outside the UAE to shop the company’s selection and receive their purchases quickly and reliably. We are a small team with substantial opportunities, and we are expanding to meet growing demand. We move quickly: we test ideas, learn from data, and implement improvements across multiple markets. Product managers work alongside engineers, operations, finance, and business partners to address complex problems at scale, and each member holds a significant responsibility from day one.
Basic Qualifications
- 4+ years of product management experience.
- Experience in product, program, or project management, leading cross-functional teams in delivering major new products or services.
- Proven ability to balance conflicting priorities and navigate ambiguity.
Preferred Qualifications
- Advanced knowledge of SQL and VBA.
- Experience in building and analyzing cost/benefit scenarios and business cases, effectively communicating results across the organization.
- Proven experience in designing and launching new products from the ground up.
- Background in financial services, payments, or e-commerce.
- Familiarity with international logistics, customs, and trade compliance.
