Product Manager – RIS

About the Role
The Product Manager – RIS/B2B is the primary technical and operational expert for the company Information Solutions (RIS) portfolio, specifically focusing on B2B digital products, Lab Insights, and Healthcare Insights across the region. Working in close collaboration with Global Product Hubs, this role drives software lifecycle management and phase-in/phase-out (PiPo) implementation for digital platforms. Additionally, this role is critical for commercial success, delivering detailed technical tender support for IT-heavy procurement, equipping local sales teams with specialized software training, and managing the local coordination of centralized marketing notifications and material introductions along with customer presentations and interactions.
This role ensures immense commercial and operational impact by bridging the gap between highly complex global digital/software solutions and local field execution. Responsibilities include securing technical wins in competitive hospital IT and laboratory informatics tenders and ensuring compliance with customer marketing notifications and system updates, thereby protecting and growing market share within the rapidly evolving digital healthcare landscape.

Major Responsibilities

• Portfolio & Lifecycle Management: Drive specific portfolio call-to-actions, meticulously managing product life cycles, material introductions, and Phase-In/Phase-Out (PiPo) transitions to ensure zero disruption to customers or local revenue streams.
• Technical Tender Support: Act as the ultimate subject matter expert for the RIS and B2B digital portfolios, providing detailed software specifications, IT architecture requirements, and data security documentation needed to win complex procurement processes and informatics tenders.
• Technical Training & Sales Enablement: Deliver and coordinate advanced technical product training for local commercial teams in alignment with global standards, ensuring sales teams can confidently articulate the value of Lab and Healthcare Insights. Engage and motivate sales teams around complex technical requirements and digital portfolio transitions.
• Cross-Border Collaboration: Actively represent local affiliate interests within Global Product Hubs and Regional Communities of Practice (CoP), ensuring regional IT infrastructure realities and data privacy needs inform global digital product strategies.

Stakeholders & Relationships

• Global Product Hubs & Regional CoPs: Acts as the primary interface to represent local technical/IT needs, provide feedback on digital product activations, and align on global training standards.
• Integrated Marketing Partners (B2B): Works closely to provide the deep technical specifications and digital value narratives needed to build high-impact solution marketing campaigns.
• Tender & Key Account Management Teams: Partners closely to provide the technical backbone and IT documentation for strategic tender submissions, especially involving CIOs and hospital IT boards.
• Network Commercial & Sales Teams: Influences and enables the sales force through rigorous digital solution training and platform transition management.
• Quality, Regulatory, IT & Data Privacy Teams: Collaborates to ensure compliant distribution of Marketing Notifications (MNs) and that digital product transitions align with local data privacy laws and regulatory statuses.

Financial Scope & Budget Responsibilities

• Pricing Implementation: Responsible for local pricing strategies (including subscription/SaaS models) for the RIS/B2B portfolio during product activations.
• Tender Revenue Protection: Influences the local revenue by securing technical compliance in high-value, multi-year laboratory IT and digital solutions tenders.
• Operational Efficiency: Ensures cost-effective product transitions (PiPo) to minimize disruptions during software upgrades and digital material introductions.

Leadership Skills & Lateral Management

• This role is an Individual Contributor position requiring exceptional lateral leadership, managing high technical complexity across the RIS portfolio without direct reporting lines.

Who You Are
Minimum Requirements

• Experience: 5+ years in product management, health informatics, digital solutions, or specialized technical sales within the In Vitro Diagnostics (IVD) or Healthcare IT industry.
• Subject Matter Expertise: Deep, specialized product knowledge in Digital Health, Laboratory Information Systems, Lab Insights, and Healthcare Data Analytics.
• Tender & Procurement Acumen: Strong experience with technical IT tender specifications and hospital procurement processes (engaging with IT directors and CIOs).
• Matrix Leadership: Ability to influence internal sales leaders, cross-functional local teams, and global hubs without direct authority.
• Change Agility: Ability to adapt to change, navigate ambiguity, and drive new working methods within a transforming global framework.
• Authentic & Courageous Leadership: Build trust through transparent communication and integrity. Tenacity in constructively challenging the status quo to foster open dialogue, embrace diverse perspectives, and transform challenges into opportunities.
• Collaboration and Operational Excellence: Break down silos to standardize processes, create seamless alignment between global digital hubs, local data privacy requirements, and commercial execution.

Preferred Requirements

• Professional Background: Experience managing complex software Phase-In/Phase-Out (PiPo) strategies, SaaS pricing, and handling software-related regulatory/marketing notifications.
• Education: University degree in a relevant scientific, IT, or healthcare discipline (e.g., Health Informatics, Biomedical Engineering, Computer Science); advanced business degree is a plus.

Competencies & Mindset

• Product Expertise: Focused product knowledge necessary to act as the primary technical expert for specific digital product lines (RIS, B2B Products, Lab Insights, Healthcare Insights).
• Technical Training: Skills to deliver and coordinate software/digital product training in line with global standards.
• Technical Tender Support: Ability to provide detailed IT and product specifications for complex procurement processes.
• Cross-Border Collaboration: Skills in working with Global Product Hubs and Regional CoPs to represent local IT/market interests effectively.
• Portfolio Management: Proven capability in driving specific portfolio call-to-actions (e.g., PiPo transitions for digital platforms).
• Sales Enablement: Proven ability to engage and motivate sales teams around technical software requirements, SaaS pricing strategies, and digital portfolio transitions.

Compensation
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Dubai. Additional locations and relevant compensation details will be provided later in the hiring process.

Who We Are
A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future together.

The company is an Equal Opportunity Employer.