About the Role / About the Job
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Join us in building the digital backbone of commerce in the region, where we empower thousands of merchants to start, grow, and scale their businesses. This role is centered around simplifying complex processes into an efficient, powerful, and scalable platform. As a Product Manager, you will own and enhance the critical elements of how buyers discover, assess, and trust products in a marketplace filled with numerous stores. You will collaborate closely with our data and AI teams to translate their models into actionable decisions that benefit both buyers and merchants.
Core Responsibilities:
- Understand our buyers' shopping behaviors across various stores, identifying factors that influence their decisions. Integrate their insights and feedback into all decisions, alongside considerations for merchants' sales.
- Take full ownership of key areas: search functionality, product page design, and customer reviews—driving these aspects from initial discovery through iterative improvements, all while focusing on buyer conversion and merchant revenue.
- Collaborate closely with data and AI teams on aspects like ranking algorithms, query understanding, and semantic search. Determine shipping strategies for product updates, including which stores receive what changes and how to measure their impact.
- Design the product page to align with buyers' decision-making needs, ensuring they can easily see, trust, and confirm product details before making a purchase.
- Develop reliable review systems that both buyers can trust and merchants can leverage, even for products with minimal or no reviews available.
- Employ a test-and-learn approach as standard practice by implementing staged rollouts and conducting experiments with careful monitoring and a defined fallback strategy.
- Engage in continuous discovery by regularly interacting with buyers and merchants, observing genuine interactions, and testing concepts with prototypes prior to allocating engineering resources.
- Make data-driven decisions by defining critical metrics for each component, evaluating conversion funnels personally, and relying on evidence rather than opinion to resolve disagreements.
Requirements:
- 4–6 years of experience in Product Management, particularly with a focus on Search, Discovery, Product Pages, Conversion, or similar customer-facing experiences in a consumer or e-commerce setting.
- Proven capability in driving product metrics and achieving business outcomes, including a clear track record of explaining what changes were made, why they were made, and the measured impacts.
- An AI-native mindset, with practical experience applying AI tools for data analysis, prototyping, research, and interpreting product outcomes.
- Experience in close collaboration with Data Science and Machine Learning teams, especially in areas like Search, Ranking, or Recommendation, with a robust understanding of ownership and decision-making responsibilities.
- Hands-on experience in conducting User Research and Product Experiments, effectively utilizing insights to guide product strategies.
- Strong knowledge of Arabic Search and Discovery, encompassing spelling variations, dialects, transliteration, Arabic-English mixed queries, and search behavior.
- Demonstrated capacity to own product outcomes and operate independently within a dynamic, fast-paced environment.
- Ability to simplify processes, prioritizing essential over additional features.
- Fluency in both Arabic and English, with strong written and spoken communication skills.
- Preferred: Experience in creating a product, feature, or business from inception, either as a founder, early-stage team member, or a member of a founding product team.
