About the Role
In this role, you will contribute to building the digital backbone of commerce in the region, empowering thousands of merchants to start, grow, and scale their businesses. As a Product Manager, you will own search, the product page, and reviews, focusing on how buyers find what they want, decide, and trust what they read. You will collaborate closely with our data and AI teams, turning their models into actionable decisions that enhance user experience and drive merchant sales.
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Core Responsibilities
- Know the company's buyers: understand how they shop across diverse stores, what influences their decisions to hesitate, compare, or abandon their carts. Ensure their voice is integral to every decision, alongside the merchants whose sales are impacted.
- Own the entire process for search, the product page, and reviews, from initial discovery through to iteration, ensuring alignment with buyer conversion and merchant sales.
- Collaborate with data and AI teams to focus on ranking, query understanding, and semantic search, making informed decisions about what features to ship, which stores receive them, and how success will be measured.
- Design the product page to meet buyer decision needs, ensuring they see, trust, and confirm necessary information prior to making purchases.
- Develop a review system that builds trust with buyers and provides utility for merchants, especially for stores with limited or no reviews.
- Adopt an experimental mindset: implement staged rollouts, conduct experiments, establish guardrails, and maintain a reversal strategy to ensure safe deployments across thousands of stores.
- Engage in continuous discovery: regularly interact with buyers and merchants, observe real sessions, and test concepts with prototypes before allocating engineering resources.
- Utilize data-driven decision-making: define key metrics for relevant surfaces, analyze the customer funnel, and rely on evidence to resolve disagreements.
Requirements
- 4–6 years of experience in Product Management, ideally overseeing Search, Discovery, Product Pages, Conversion, or similar customer-facing experiences within a live consumer or e-commerce setting.
- Proven ability in influencing product metrics and business outcomes, with a clear explanation of changes made, reasons behind them, and impact assessments.
- An AI-native mindset along with hands-on experience utilizing AI tools for data analysis, prototyping, and research to interpret product results.
- Experience collaborating with Data Science and Machine Learning teams on Search, Ranking, or Recommendation systems, clearly understanding product ownership and decision-making responsibilities.
- Practical experience conducting User Research and Product Experiments, leveraging insights to drive product decisions.
- Strong understanding of Arabic Search and Discovery, including variations in spelling, dialects, transliteration, mixed Arabic-English queries, and associated search behaviors.
- Demonstrated product ownership capabilities, with a record of working independently, displaying initiative, and adapting swiftly in a dynamic environment.
- Exceptional ability to simplify processes, focusing on cutting unnecessary elements before introducing new ones.
- Proficient in both Arabic and English, with strong written and spoken communication skills.
- Preferred: Experience in building a product, feature, or business from inception (0-to-1), whether as a founder, early-stage team member, or founding product team member.
