Product Manager

About the role
As an individual contributor, you will own adoption and growth of our business customer-facing platform, including WPS and Non-WPS payroll solutions for the UAE, and lead compliance-first MVPs that enhance how organizations use the company. You’ll partner closely with Engineering, Finance, Ops, Compliance, Risk, Legal, and Business Development to translate requirements into scalable product experiences.

What you will do

• Drive activation and ongoing usage of the business customer platform.
• Own core journeys across onboarding, verification, account management, payments, settlements, money movement, reporting, and servicing, including UAE WPS and Non-WPS payroll.
• Define the corporate client experience for payroll, including file upload, maker-checker approvals, funding, payment status tracking, and error and rejection handling.
• Own the payroll lifecycle end to end, from file validation and funding through disbursement, cut-offs, failed or returned payments, re-processing, and reporting.
• Define scope and lead delivery of compliance-first MVPs for new business capabilities.
• Design API-first product requirements and collaborate with Engineering for delivery.
• Translate regulatory and risk requirements into product logic and operational processes.
• Partner with Finance and Ops to design reconciliation and downstream workflows.
• Support Business Development in client discovery, solutioning, demos, and onboarding.
• Co-own partner and vendor execution with Supply Chain.
• Work closely with exchange houses and corporate partners for WPS and Non-WPS integrations and product rollouts.

What you have

• 6-8 years of product management experience in fintech, PSP, or B2B technology solutions.
• Hands-on experience working in or closely with a fast-moving startup or scale-up.
• Proven record of delivering regulated or enterprise-grade B2B products end to end.
• Strong API fluency and ability to define or review sequence diagrams.
• Demonstrated success in B2B adoption, automation, or platform growth.
• Excellent stakeholder management across Engineering, Ops, Finance, and Compliance.
• Familiarity with payment processing, payroll, onboarding, billing, or KYB/KYC systems.
• Strong understanding of WPS systems, transaction settlement, and compliance workflows, including how Non-WPS payroll differs from WPS.
• Experience with payroll, salary disbursement, or bulk payment products, and integrating with banks, exchange houses, or payment networks.

People and Talent

• Customize relevant commercialization tool kits, product packs, and related collateral, and provide training to upskill client-facing teams and operations staff.
• Clearly communicate priorities, objectives/goals, mission, and acceptance criteria to the Product Development team and ensure that the Product Development Team understand items in the Product Backlog to the level needed.
• Champion adoption of agile methodology and human-centered design principles across the organization.

Risk Management

• Build deep and comprehensive knowledge of the regulatory framework in which the company operates and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle.
• Stay current on UAE WPS and payroll-related regulatory requirements and how they affect product design and partner integrations.
• Take the initiative regarding regulatory, reputational, and ethical matters by providing proactive advice to sales and operations teams.
• Work with CPO, COO, and CCO to effectively identify, escalate, mitigate and resolve risk and compliance matters in a timely manner.
• Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite.

Governance

• Accountable for all product risks within the product management discipline across the markets in which the company offers its services.
• Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
• Ensure timely renewal of Product Program Guidelines and Country Addendums and proactively work with stakeholders to identify and quantify new and existing risks.
• Define pricing guidelines and processes to be followed by the company.
• Ability and willingness to work through details with relevant control functions in the identification, assessment, mitigation, control, and monitoring of risk to achieve the desired governance outcome within the company’s risk appetite.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the company. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.