About the Role
You will own the end-to-end product roadmap and vision for the brand, translating priorities into clear, well-scoped Product Requirement Documents (PRDs). This role involves managing a multi-currency, multi-language storefront that includes Arabic/RTL, covering a range of GCC countries. Your responsibilities will include overseeing catalogues, pricing, promotions, payments, and localization while driving platform delivery on the commerce platform, including upgrades, migrations, and third-party integrations such as Order Management Systems (OMS), search, payments, CRM, and analytics tools.
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You will run agile delivery cycles, uphold release and quality gates, and partner with Quality Assurance (QA) on testing, sign-off, and security checks. Maintaining platform stability is crucial, with a target of zero critical (P0/P1) outages while continuing to ship new features. Additionally, you will own commercial outcomes for the brand, focusing on improving conversion rates, units per transaction, and fulfillment while enhancing the gross to net ratio.
In this role, you will be responsible for managing relationships with cross-functional stakeholders, vendors, and delivery partners, effectively representing the brand in leadership and steering reviews.
Key Responsibilities
- Own the end-to-end product roadmap and vision for the brand, translating priorities into clear, well-scoped PRDs.
- Manage a multi-currency, multi-language storefront (including Arabic/RTL) across multiple GCC countries, covering catalogue, pricing, promotions, payments, and localisation.
- Drive platform delivery on commerce platform, including upgrades, migrations, and third-party integrations (OMS, search, payments, CRM, and analytics tools).
- Run agile delivery cycles, uphold release and quality gates, and partner with QA on testing, sign-off, and security checks.
- Maintain platform stability, targeting zero critical (P0/P1) outages while continuing to ship new features.
- Own commercial outcomes for the brand, improving conversion, units per transaction, and fulfilment, while improving the gross to net ratio.
- Manage relationships with cross-functional stakeholders, vendors, and delivery partners, and represent the brand in leadership/steering reviews.
Requirements
- 3–6 years of product management experience, preferably in e-commerce, retail, marketplace, or digital commerce.
- Hands-on experience with live transactional e-commerce platforms.
- Experience managing a multi-region, multi-language storefront, ideally including Arabic/RTL markets.
- Good understanding of analytics tools such as GA4, Firebase, Tableau, Power BI, or similar platforms.
- Strong understanding of core commerce flows: product listing/detail pages, cart & checkout, pricing & promotions, returns, order management, search, and payments.
- Skilled in writing PRDs and running agile delivery (Jira/Confluence), with working knowledge of analytics and A/B testing.
- Excellent stakeholder management and communication skills, with the ability to operate as the single accountable owner for a brand.
Nice to Have
- Experience in GCC or multi-country e-commerce operations.
- Knowledge of Arabic/RTL customer journeys.
- Experience with mobile apps, PWA, loyalty, CRM, personalization, A/B testing, or search platforms.
- Understanding of payment methods such as Apple Pay, Buy Now Pay Later (BNPLs), regional payments, cards, Cash on Delivery (COD), or wallets.
- Basic SQL, Excel, or data analysis skills.
