About
Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? If yes, then this is the job you're looking for. The company is Saudi's #1 event ticketing and experience booking platform, serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
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We are hiring a Product Operations Manager to build our Product Ops function from the ground up. This role is central to how our product organization operates and scales. You will design and run the operating cadence, embed operational excellence into our core processes, and deliver cross-functional initiatives that improve how we plan, ship, and learn.
Reporting to the Sr Director of Product, you will partner closely with senior leaders across Product, Engineering, Design, and Commercial. As the function proves impact, you will have the opportunity to hire and lead a small Product Ops team.
The Mission
The goal of Product Operations is to reduce lead time to value by improving how we plan, execute, launch, and learn across Product, Engineering, and Design. As our first Product Ops hire, you will set the foundations: the rituals, standards, tooling, and feedback loops that help teams move fast with clarity. You will focus on outcomes, not process for its own sake. This is a hands-on role. You will design the systems and run them.
Key Responsibilities:
- Build and own the company Product Ops foundations: planning cadence, OKR tracking, decision forums, roadmap hygiene, and ways of working.
- Orchestrate release readiness and go-to-market execution across markets by defining launch standards, checklists, and clear ownership.
- Create the post-launch learning loop: performance tracking, insights synthesis, retros, and follow-up execution with accountable product owners.
- Define and track cross-market experience standards and launch quality signals, and surface gaps early with clear owners to close them.
- Drive a small number of high impact horizontal initiatives that measurably improve delivery speed, quality, and alignment.
- Act as a connector and force multiplier across Product, Engineering, Design, Data, and Commercial, removing friction and surfacing systemic risks early.
- Establish lightweight documentation and tooling standards that improve clarity without adding bureaucracy.
Requirements
- 5+ years in Product Ops, Product, Business Ops, consulting, or transformation roles in a tech environment
- Proven ability to build operating models and rituals from scratch and get adoption without authority
- Strong cross-functional program leadership from ambiguity to shipped outcomes
- Experience supporting multi-market launches or localization
- Experience in consumer apps, marketplaces, or ticketing and entertainment
- Prior experience hiring or leading a small team
- Data fluency: comfortable with metrics, dashboards, and making trade-offs visible
- Clear communicator who can influence senior stakeholders and handle conflict constructively
- Bias to action and high ownership
Location
Dubai, United Arab Emirates
