Digital Product Owners have end-to-end responsibility for the development, management, harmonization, and phasing out of commercial products, services, channel formulas, and processes within one or more segments. They work to achieve an optimum customer experience and are familiar with the relationship between these aspects. The Product Owner works in a team within Mashreq’s Digital Studio, collaborating with experts to achieve the squad's mission. The PO is responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
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Responsibilities
- Applies profound product/service knowledge to develop and maintain an attractive and compliant value proposition and delivery excellence for customers.
- Responsible for developing, maintaining, and standardizing customer-related processes across marketing technology platforms and sales activities, and for retiring outdated processes when needed.
- Proposes and implements structural improvements to work processes, following improvement needs flagged from within the touch point.
Requirements
- Minimum 7+ years' experience in MarTech, CRM, or CDP with proven success in large-scale programs.
- University degree in Marketing, Business or Technology (Masters preferred); strong preference for CRM accreditation (e.g., Adobe, Salesforce, or equivalent).
- Experience as a Product Owner/Product Manager with banking, software, or cloud products.
Qualifications
- Strong negotiation and leadership skills.
- Skilled in defining platform vision, roadmap, and execution in alignment with business and compliance needs.
- Excellent communication and presentation skills with a high degree of comfort in speaking with senior leaders.
Work Conditions
- Must be a strong collaborator, team player, and individual contributor.
- Comfortable working across marketing, analytics, IT, compliance, and business units.
- Passion for innovation and a “can do” attitude.
