About the Role
Our innovative mobile app and product offerings empower users to manage their finances seamlessly and securely. We’re looking for an experienced Product Manager to join our team and lead the development of our products in Oman.
This role is critical in making Oman successful and sits at the intersection of product, operations, compliance, customer service, technology, and marketing. In this unique position, you will have the opportunity to work with regulators, proactively lead go-to-market strategies, apply commercial acumen, and collaborate with a wide range of distributed teams to ensure product and market success.
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Role Accountabilities
- Product Ownership: In collaboration with the central product team, oversee the full journey from idea generation and business case development through delivery, launch, and continuous improvement for products designed for Oman.
- Product Ideation: Leverage market intelligence to drive new Oman initiatives, shape product direction, align initiatives with company strategy, customer needs, and commercial priorities, and define future directions.
- Customer Experience Optimization: Own and improve the app experience by identifying friction points, reducing support dependency through product improvements, and enhancing usability, onboarding, and self-service capabilities.
- Operations Enablement: Collaborate with operations to identify inefficiencies and translate them into scalable solutions, ensuring operational readiness for new launches and features.
- Regulatory Compliance: Work with the local compliance team to ensure products adhere to local regulations, identifying and delivering requirements as necessary and securing approvals for individual products.
- Market & Customer Insight: Stay informed on market trends, competitive landscape, and customer behavior to translate insights into product enhancements and growth opportunities.
- Data-Driven Decision Making: Use data as a foundation for prioritization and evaluation; monitor product performance, its impact on the Oman budget, and identify growth opportunities.
- Partnerships: Identify and establish new partnerships to accelerate product delivery to market.
- User Research: Spend time in the market with commercial teams, promoters, dealers, and customers to gather user feedback, validate hypotheses, and test new features, sharing findings with central product and technology teams.
- Single Point of Contact: Act as the primary liaison between the central product and tech team for all product and technology initiatives, coordinating local requirements with engineering, product, marketing, and operations to deliver tailored solutions for Oman.
- Marketing & Go-to-Market Alignment: Collaborate with market and central teams on campaign planning, product positioning, and launches, ensuring readiness, messaging consistency, and alignment between acquisition efforts and product capabilities.
- Stakeholder Engagement: Engage with internal and external stakeholders to gather input, align priorities, manage expectations, and drive shared ownership of outcomes.
Key Performance Indicators (KPIs)
- Yearly revenue and customer growth targets set for the market
- Journey conversion rates for products in the market
- Business case performance for new products delivered
- Customer ratings and feedback
- Product roadmap deliverables on a quarterly basis
- Key operational metrics, including customer contact, onboarding, and transaction volumes
Experience and Qualifications
- Strong understanding of the Oman financial services market, ideally with previous experience in a bank or fintech.
- Proven experience in product management, preferably within the financial technology or telecommunications industry.
- Excellent communication and collaboration skills, with the ability to work in a fast-paced, agile environment.
- User-first mindset with problem-solving capabilities to address product issues and user needs.
- Strong understanding of market dynamics, customer needs, and regulatory environments, with analytical thinking skills and a data-driven approach.
Minimum Entry Qualifications
- A bachelor’s degree in a relevant field such as business, marketing, engineering, or computer science.
- Relevant work experience in a fintech environment.
Personal Profile
- Team player mindset with strong analytical abilities to assess market data and user feedback.
- Ideally, candidates should come from a technical background.
- Creativity, a design-oriented approach, and a focus on data-driven decision making.
- Excellent communication and interpersonal skills for collaboration with cross-functional teams.
