About the Role
The Product Owner is responsible for delivering customer-facing digital experiences across the company’s website and digital products. This position translates product strategy and customer/business needs into a prioritized product backlog. The role leads day-to-day delivery across key digital journeys such as booking, manage booking, check-in, ancillaries, servicing, and customer accounts, while coordinating with business, UX, engineering, architecture, and analytics teams. Strong web/digital product experience, ideally within the airline, travel, aviation, or e-commerce sectors, is essential.
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Accountabilities
- Own and prioritize the backlog against strategy and roadmap.
- Define features, user stories, functional requirements, and acceptance criteria.
- Align priorities, KPIs, and outcomes with Product Managers.
- Lead refinement; participate in PI Planning and Scrum ceremonies.
- Partner with UX, engineering, architecture, and business on scalable experiences.
- Deliver end-to-end website and airline digital journeys.
- Clarify requirements and priorities as the delivery team’s product contact.
- Accept functionality against requirements and Definition of Done; support UAT.
- Manage dependencies, risks, and cross-team impacts; escalate blockers.
- Use feedback, analytics, operational insights, and KPIs to optimize journeys.
- Ensure consistent journeys across channels and platforms.
- Support releases, monitor performance, and prioritize defects and improvements.
Qualifications
Education & Experience
- Bachelor’s in Computing, Engineering, Information Systems, Business, Digital, or related field.
- 5+ years of relevant experience; 3+ in Product Owner, Digital Product, or similar roles.
- Proven delivery of large-scale transactional websites or e-commerce journeys.
- Airline, aviation, travel, hospitality, or loyalty experience strongly preferred.
- Strong skills in backlog management, user story development, acceptance criteria, and value-based prioritization.
- Understanding of APIs, web platforms, CMS, analytics, and third-party integrations.
- Hands-on experience with Jira, Confluence, SAFe, and Scrum.
- Analytical, customer-focused, and data-led decision-making abilities.
- Excellent stakeholder management, communication, and cross-functional collaboration skills.
- CSPO, PSPO, SAFe PO/PM or equivalent certification is advantageous.
Additional Information
The company is more than just an airline; it aims to shape the future of global aviation. Based in Abu Dhabi, it connects people across continents and cultures while driving its “Journey 2030” ambition to double its fleet, expand its network, and grow its people for a new era of excellence. Join us and become part of a vision where the world serves as your workplace and extraordinary experiences take flight.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the company. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as a fraudulent activity.
