Join Amazon's MENA Product team to drive data-driven improvements in customer return experiences. In this dual role, you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance in a fast-paced environment.
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Key Job Responsibilities
Quality Assurance:
- Execute test cases for returns experience features across desktop and mobile platforms
- Identify and document bugs, usability issues, and customer experience gaps
- Validate end-to-end returns flows including refund processing, return shipping labels, and customer communications
- Create and maintain test documentation for returns experience features
Product Analytics:
- Analyze returns data to identify trends, patterns, and opportunities for improvement
- Create and maintain dashboards to track key performance metrics
- Generate regular reports on returns experience metrics and customer satisfaction
- Conduct A/B testing analysis to measure feature impact
- Provide data-driven recommendations to improve the returns experience
- Support business decisions with quantitative analysis
Amazon Leadership Principles You'll Embody:
- Customer Obsession
- Dive Deep
- Insist on the Highest Standards
- Learn and Be Curious
