About the Role
We are seeking a high-calibre professional to join our Dubai-based team as a Product Specialist in Brokerage Community Management. In this role, you will help grow the self-directed investing business through client engagement, digital marketing, servicing, and sales-force mobilisation. The focus will be on increasing engagement with the World Trader service and delivering a seamless, customer-focused experience for self-directed investors.
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Principal Responsibilities
- Develop customer-centric growth strategies aligned with Capital Markets and Wealth and Personal Banking propositions.
- Manage customer portfolios across engagement, communications, campaigns, servicing, and marketing.
- Lead Customer Lifecycle Management activity for self-directed investing clients across Global Private Banking and Wealth Management.
- Develop an engagement model that keeps clients informed, active, and connected to the World Trader service.
- Support execution-only trading through the platform; this service does not provide investment advice.
- Design, deliver, and measure digital campaigns to acquire customers and increase platform usage.
- Support the effective resolution of client complaints and disputes, keeping customer needs at the centre of every interaction.
- Partner with relationship managers at client meetings and events as a subject-matter expert on the World Trader platform.
- Own key measures including net new accounts, revenue, average monthly trades, turnaround times, and Net Promoter Score (NPS).
- Deliver commercial growth in alignment with the financial resource plan, focusing on increasing market share among active self-directed traders.
- Work collaboratively with Marketing, Customer, Data and Analytics, Proposition, Strategy, Strategic Partnerships, Technology, and Digital teams.
- Mobilise relationship-management, branch, and contact-centre teams through training, feedback, and coordinated activity.
Qualifications and Experience
- A university degree is essential for obtaining a UAE work permit. Overseas qualifications must meet current UAE attestation and equivalency requirements.
- Experience in commercialising brokerage services at a fintech, specialist broker, or bank-broker.
- Mid- to senior-level digital marketing experience, with a proven record of growing business through engagement and sales.
- Experience in delivering results within a large financial services organisation with complex stakeholder groups.
- Professional or personal trading experience is desirable.
- Leadership experience in a specialist brokerage, bank-broker, or fintech is desirable.
- Proven people-management experience.
- CFA Charterholder status or another relevant professional designation is desirable.
Why Join Us?
You will be part of a collaborative, international team where your work will have a visible impact on the growth of the self-directed investing business. We support flexible and alternative working arrangements, including the possibility of working from home and different hours, subject to approval.
We are committed to an inclusive culture where employees are valued, respected, and encouraged to develop their careers.
