About the Role
The company is a regulated institutional digital-asset brokerage focused on providing innovative solutions for institutional clients. As we scale our offerings in corporate stablecoin payments, we seek to bolster our operational efficiency through a reliable technology platform aimed at facilitating global capital movement. This role will be crucial in ensuring the functionality and performance of our application systems that serve banks, asset managers, hedge funds, payment providers, and other institutional clients.
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Responsibilities
- Investigate production issues and collaborate with developers to prioritize and resolve them promptly.
- Lead diagnostic efforts, aiming to automate diagnosis and resolve issues at the source.
- Monitor, analyze, and troubleshoot problems, providing code fixes and conducting thorough testing.
- Create, develop, and utilize application monitoring solutions to improve application availability and performance in production.
- Work independently while effectively communicating with users, development teams, and support teams during downtimes and when addressing queries or issues.
- Adhere to defined support delivery processes and guidelines, such as Problem Management, Incident Management, Change Management, and SLA Compliance.
- Develop diagnostic procedures and maintain standards in Incident Management, Change Management, and Problem Management.
- Foster strong, positive relationships with internal and external customers.
- Provide support and assistance to business users.
- Support quality assurance of the core platform, ensuring its suitability for the intended purpose.
Requirements
- Ability to understand, test, and troubleshoot complicated system interactions.
- Proficient in reading code, solid in shell scripting, SQL, and Linux.
- Experience working and troubleshooting with FIX, REST, and WS.
- Strong analytical skills and effective communication abilities.
- Digital Assets or Financial Services industry experience.
- Familiarity with DevOps tooling, containerization, and cloud concepts (AWS, Docker, and EKS).
Benefits
- An inclusive and welcoming work environment that celebrates diversity and encourages creativity.
- Support for equal opportunity fostering a variety of backgrounds, perspectives, and skills within the team.
- Opportunities for professional growth and development within a mid-sized regulated financial institution.
