The company is seeking a Professional Services Engineer who is passionate about technology and customer satisfaction. In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules. Your primary aim will be to create deep customer satisfaction and drive product adoption, leveraging successes to identify growth opportunities and assist the Sales team in upselling our portfolio. You will also take part in sales and proposal presentations and engage in ongoing team account activities.
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Essential Functions:
- Assist in completing post-sales hardware and software installations of moderate complexity.
- Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.
- Review and prepare for upcoming job task assignments.
- Provide detailed documentation on tasks performed.
- Follow appropriate escalation guidelines with supervision during customer engagements.
- Contribute to the development of project plans and timelines.
- Support the identification and resolution of technical issues.
- Participate in customer training sessions and workshops.
Requirements:
- Minimum of 2 years of experience in a related field, focusing on IT or engineering.
- Strong interpersonal, negotiation, and organizational skills.
- Ability to work effectively with prospects, customers, and cross-functional teams to meet performance goals.
- Knowledge of IP Networks.
- Proficiency in English and Arabic (C1-C2 level).
- Demonstrated problem-solving abilities and a growth mindset.
- Commitment to customer-centric approaches and high performance.
Qualifications:
- Bachelor’s or Master’s degree (or equivalent experience) in IT, Engineering, or a related field. Other degrees will be considered.
- Must be a Saudi Arabia national.
Work Conditions:
The company offers a hybrid working environment that enhances connection, collaboration, and culture for all employees. Most roles will have some level of in-office and/or in-person expectations, which will be discussed during the recruitment process.
Equal Opportunity Employer:
The company is firmly committed to Equal Employment Opportunity (EEO) and compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why the company?
At the company, we focus on providing solutions that help customers turn challenges into business opportunities. We foster a healthy work-life balance and offer a comprehensive benefits package, including medical, dental, wellness, and vision plans, educational assistance, legal services, discounts, and financial savings programs for future planning.
If you are interested in contributing to knowledge building and solving significant problems, we encourage you to apply.
