The company is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. We help our customers identify and realize new business possibilities, and it all starts with our people.
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Are you passionate about technology and customer satisfaction? Do you thrive in a collaborative environment where your contributions make a real impact? The company is looking for a Professional Services Consultant to join our team. In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules. Your goal will be to create deep customer satisfaction and drive product adoption, using successes to identify growth opportunities and support the Sales team in upselling our portfolio.
Essential Functions:
- Assist in completing post-sales hardware and software installations with moderate complexity.
- Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.
- Review and prepare for upcoming job task assignments.
- Provide detailed documentation on tasks performed.
- Follow appropriate escalation guidelines with supervision during customer engagements.
- Contribute to the development of project plans and timelines.
- Support the identification and resolution of technical issues.
- Participate in customer training sessions and workshops.
Job Requirements:
- Minimum of 2 years of experience in a related field, with a focus on IT or engineering.
- Strong interpersonal, negotiation, and organizational skills.
- Ability to work successfully with prospects, customers, and cross-functional teams to meet performance goals.
- Knowledge of IP Networks.
- Language Proficiency: Proficiency in English and Arabic (C1-C2 level).
- Demonstrated problem-solving abilities and a growth mindset.
- Commitment to customer-centric approaches and high performance.
Qualifications:
- Bachelor’s or Master’s degree (or equivalent experience) in IT, Engineering, or a related field. Other degrees will be considered.
- Must be a Saudi Arabia national.
Working Conditions:
The company embraces a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees, meaning most roles will have some level of in-office and/or in-person expectations.
Equal Opportunity Employer:
The company is firmly committed to Equal Employment Opportunity (EEO) and compliance with laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability, genetic information, pregnancy, and any protected classification.
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