About the Job
The Professional Services Consultant III is responsible for deploying software solutions within our customer base in the field. This position is a customer-facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require the delivery of formal training to customers and partners on projects.
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Responsibilities
- Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as integration with 3rd party products using APIs, NERC CIP solution delivery, or Information Systems Security
- Ability to troubleshoot technical issues to resolve customer problems
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Collect infrastructure technical requirements, create implementation and production deployment procedures for the company products to interoperate and work within customer’s environment
- Support projects by delivering timely status updates to internal and customer teams
- Deliver services and support both onsite and remote
- Assist in onboarding new Technical Consulting team members, acting as the main mentor and go-to for the new hire
- Authority to act within defined policies inside the area of expertise/knowledge as directed
- Regularly employ consultative selling techniques during customer interactions and identify selling opportunities (software and services) with customers
- Support Services revenue objectives by maintaining 75% billable utilization
- Other duties as assigned
Qualifications
- 4-5 years of experience
- Advanced technical skills
- Excellent communication skills with both technical and non-technical audiences
- Solid problem-solving skills
- Good aptitude for troubleshooting
- Proactive, able to prioritize and solution-oriented
- Capable of managing external stakeholders through conflict resolution
- Works independently on medium to large projects
- Actively seeks constructive feedback on own performance
Location
Saudi Arabia
