About the role
The Professional Services Consultant is a hands-on individual contributor responsible for delivering Financial Crime Compliance solutions to customers across EMEA. Based in Dubai, the role combines technical implementation, functional analysis, and stakeholder management, supporting customer engagements from planning and configuration through testing, training, and successful handover.
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Responsibilities
Customer & Stakeholder Management
- Manage customer engagement across assigned projects, including expectations, risks, dependencies, and escalations.
- Build strong relationships with compliance, business, IT, and project stakeholders.
- Lead customer workshops, project discussions, and solution reviews.
Functional Analysis
- Understand customer business, compliance, and technical requirements and translate them into practical solutions.
- Recommend effective implementation approaches using Firco solutions.
- Support requirements gathering, solution design, training, and knowledge transfer.
Technical Implementation & Delivery
- Install, configure, integrate, and validate enterprise software solutions.
- Experience with SQL, Oracle 19c, and SQL Server 2019+.
- Experience with cloud technologies including Kubernetes, Helm, and Dapr.
- Support testing, troubleshooting, defect resolution, and customer acceptance.
- Manage successful delivery and handover while working closely with PMO, Product, Engineering, and Support teams.
- Contribute to project scoping, Statements of Work, and Pre-Sales activities.
Requirements
- 4+ years’ experience in technical consulting, software implementation, systems integration, or a similar technical role.
- Experience delivering complex enterprise software implementations in customer environments.
- Knowledge of relational databases, SQL, application servers, APIs, and enterprise integrations.
- Strong troubleshooting, analytical, and problem-solving skills.
- Strong customer and stakeholder management experience.
- Excellent communication, presentation, and organisational skills.
- Bachelor’s degree in a relevant discipline, equivalent professional qualification, or demonstrably equivalent practical experience.
- Financial services or Financial Crime Compliance (FCC) experience is advantageous.
Working for you:
We promote a healthy work/life balance across the organisation and offer our teams a hybrid work environment:
- Personal and professional development opportunities
- Competitive Salary & Commission Structure
- Medical Insurance and Air Ticket
- 25 days Annual Leave
- Hybrid Working Model
