The Professional Services Consultant is responsible for working with clients and partners both remotely and onsite, handling engagements of medium-to-high complexity. This role primarily focuses on implementing firewall and enhanced security products, optimizing and operating these services, while ensuring proper documentation. A successful candidate must be a team player with strong written and verbal communication skills, following a structured approach to implementing IT security solutions.
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Responsibilities:
- Develop a clear understanding of customer engagements, including objectives, project scope, and requirements.
- Participate in architecture design workshops and provide necessary input.
- Create project-related documents, including High-Level Design, Low-Level Design, Migration Plan, Test Plan, among others.
- Take part in scoping meetings and develop statements of work based on customer needs.
- Ensure accuracy and completeness of project documents and their appropriate storage.
- Perform deployment, configuration, testing, and troubleshooting of the company's security solutions.
- Assist customers during rollout, migration, or go-live phases of security solutions.
- Conduct knowledge transfer sessions for customers' staff on relevant the company's security solutions.
- Resolve or escalate issues promptly.
- Complete required administrative tasks, including timesheets and reports.
- Continuously enhance knowledge and skills to maintain proficiency with the company's technologies through self-study or trainings.
Job Requirements:
- 10+ years of experience in LAN/WAN/Internet consulting, support, or administration.
- 6+ years of experience with Network Security Products.
- Previous experience as a Professional Services senior consultant or engineer is advantageous.
- Expertise in NGFW and at least two of the following areas: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, SDN, or cloud-based security technologies.
- Strong presentation and technical documentation skills.
- Good troubleshooting capabilities with a structured problem-solving approach.
- Proven ability to work both independently and collaboratively within a team environment.
- Excellent soft skills, demonstrating a positive customer service attitude.
- Self-driven individual with a strong commitment to completing projects successfully.
Education:
- Bachelor's Degree in a technical or management discipline, or equivalent extensive work-related experience.
Languages:
- Proficiency in English; knowledge of additional languages may be beneficial.
Location:
Riyadh, Riyadh, Saudi Arabia (Hybrid)
