About the Role
The Professional Services Consultant works with clients and partners both remotely and on-site on engagements of medium-to-high complexity. This role focuses on the implementation aspects of project delivery, including implementing firewall and other enhanced security products, optimizing and operating these services, and managing related documentation. A key requirement for this position is to be a team player with excellent written and verbal communication skills, following a structured approach to implementing IT security solutions.
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Responsibilities
The Professional Services Consultant:
- Develops a clear overall understanding of the customer engagement, including objectives, project scope, and business and technical requirements.
- Participates in architecture design workshops with customers and/or partners and provides necessary input.
- Develops project-related documents, including technical architecture diagrams, which might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.
- Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
- Ensures that project documents are accurate, complete, current, and appropriately stored.
- Performs deployment, configuration, testing, and troubleshooting of the company security solutions in the customer environment.
- Assists customers through the rollout, migration, or go-live phase for the deployed security solution.
- Conducts knowledge transfer sessions for customer staff on relevant company security solutions.
- Resolves and/or escalates issues in a timely manner.
- Minimizes the company's exposure and risk on projects.
- Completes and submits required internal administrative tasks such as timesheets, activities reports, and project reports.
- Engages in continuous learning to develop knowledge and skills to remain proficient with relevant company technologies, products, and services.
Job Requirements
- 6+ years of experience in LAN/WAN/Internet consulting, support, and/or administration.
- 3+ years of experience with network security products.
- Experience working as a Professional Services senior consultant or engineer is a plus.
- Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN), and/or other cloud-based security technologies.
- Strong presentation and technical documentation skills.
- Good troubleshooting skills and a structured approach to problem-solving.
- Proven ability to work independently and in a collaborative, team-oriented environment.
- Ability to elicit cooperation from a variety of sources including senior management, clients, and other departments.
- Adaptability to shifting priorities, demands, and timelines.
- Proven flexible working hours.
- Positive customer service attitude complemented by effective soft skills.
- Ability to bring projects to successful completion while managing political sensitivity.
- Strong commitment and self-driven work ethic.
Education
- Bachelor's Degree in a technical or management discipline and/or equivalent extensive work-related experience.
