About the job
The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization, and operation services.
Professional Services within this organization is an integral part of the support and services organization; as a result, the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.
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The Dedicated Professional Services Engineer instills confidence through their technical ability, focused communication skills, and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and the company to drive success.
Responsibilities:
- Assists the Customer during the Think and Build phases of a project.
- Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
- Provisions, customizes, and verifies configurations based on recommended and approved design.
- Tests solutions and verifies system behavior.
- Participates in interoperability/integration testing of devices that interact with products.
- Recommends and Implements best practices.
- Resolves and/or escalates technical issues in a timely fashion.
- Delivers general knowledge transfer to client staff.
- Develops and maintains core competency on the product line and technologies.
Job Requirements:
-
- 7 years of experience in LAN/WAN/Network Security Products.
- Experience with designing and implementing SD-WAN solutions and product families.
- Experience in complex routing and WAN environments where BGP, OSPF is a requirement.
- Work experience in maintaining, deploying or designing MPLS networks, particularly L3 VPN.
- Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipment, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs), or Distributed Control Systems (DCS).
- Excellent communication and technical documentation skills.
- Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
- Positive customer service attitude with excellent soft skills.
Education:
- Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.
