The Dedicated Professional Services Engineer works on the Customer site, providing timely, quality, and cost-effective technical services. This role involves vendor expertise during security infrastructure design, deployment, testing and verification, optimization, and operational services. The Engineer must instill confidence through their technical ability, focused communication skills, and structured approach. A strong emphasis is placed on improving technical skills through training or on-the-job learning opportunities. Collaboration and building effective working relationships with both the Customer and Fortinet are essential for driving success.
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Responsibilities:
- Assist the Customer during the Think and Build phases of a project.
- Develop and maintain technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates, and scripts.
- Provision, customize, and verify Fortinet configurations based on recommended and approved design.
- Test Fortinet solutions and verify system behavior.
- Participate in interoperability/integration testing of devices that interact with Fortinet products.
- Recommend and implement Fortinet best practices.
- Resolve and/or escalate technical issues in a timely fashion.
- Deliver general knowledge transfer to client staff.
- Develop and maintain core competency on Fortinet’s product line and technologies.
Job Requirements:
- +7 years of experience in LAN/WAN/Network Security Products.
- Experience with FortiSOAR and FortiSIEM products.
- Knowledge of FortiGate, FortiManager, FortiAnalyzer is a plus.
- Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers, and dashboard).
- Excellent communication and technical documentation skills.
- Proven ability to work independently as well as in a team in a collaborative environment.
- Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
- Positive customer service attitude with excellent soft skills.
Education:
- Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.
Language Requirements:
- Proficiency in English is typically expected in a professional environment.
Location: Dubai, Dubai, United Arab Emirates (On-site)
Job Type: Full-time
