About the Role / About the Job
The Professional Services Consultant works on-site with the aim of providing timely, quality, and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization, and operation services. This role is an integral part of the support and services organization, where the Engineer will collaborate with their assigned Customer and peers to drive customer satisfaction. The position requires a constant focus on improving technical skills through training or on-job learning opportunities, and the Engineer is expected to build effective working relationships within the Customer and with the company teams to drive success.
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Responsibilities:
- Assists the Customer during the Think and Build phases of a project.
- Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
- Provisions, customizes, and verifies company configurations based on recommended and approved design.
- Tests company solutions and verifies system behavior.
- Participates in interoperability/integration testing of devices that interact with company products.
- Recommends and implements company best practices.
- Resolves and/or escalates technical issues in a timely manner.
- Delivers general knowledge transfer to client staff.
- Develops and maintains core competency on company’s product line and technologies.
Job Requirements:
- Over 7 years of experience in LAN/WAN/Network Security Products.
- Experience with designing and implementing SD-WAN solutions and company product families.
- Experience in complex routing and WAN environments where BGP and OSPF are required.
- Work experience in maintaining, deploying, or designing MPLS networks, particularly L3 VPN.
- Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipment, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs), or Distributed Control Systems (DCS).
- Excellent communication and technical documentation skills.
- Proven ability to work independently and collaboratively in a team environment.
- Positive customer service attitude with excellent soft skills.
Education:
- Master's Degree in a technical or management discipline and/or equivalent extensive work-related experience.
