About
The company is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services, and partner teams to strategize around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for the company services solutions, including implementation, managed services, training, and support offerings.
As an expert in the company’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work, and commercial offers to ensure the successful deployment of the company, preparing our customers for long-term value realization from their adoption of the company’s technology.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Main Responsibilities
- Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&I market.
- Discover the requirements for the company clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long-term operational models for multi-year adoption and value realization.
- Develop proposals and respond to RFPs/RFIs positioning recommendations for the company deployment strategies to enable swift value realization as well as longer-term services proposals for retained and operational services.
- Lead executive services-sales presentations of the company services offerings, including at client locations, covering the company’s UK&I region.
- Document customer requirements, both technical and organizational, during the pre-sale cycle to inform a subsequent successful deployment of the company.
- Create compelling commercial proposals utilizing a range of the company and partner delivery resources whilst balancing profitability and margin with closing new business.
- Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the company platform.
- Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required.
- Develop relationships with colleagues in success, services, product, sales, and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners.
- Develop relationships with key customers for growth and upside.
- Update and manage pipeline and prepare revenue forecasts for Services and Success offerings.
Desired Skills and Experience
- Previous experience in business development, professional services delivery, or services sales.
- Bachelor’s degree required.
- Fluency in English and Arabic required, additional languages beneficial.
- Ability to work individually and as a member of a team.
- Decisive, quick thinking, reliable, and likes to take ownership.
- Attention to detail but flexible with a can-do attitude.
- Passion for solving client challenges and commitment to client delight.
- Experience in the contact center/customer service software industry is preferred.
- Extremely strong written, verbal communication, and presentation skills.
- Competency working in a highly-matrixed environment.
- Flexible and adaptable self-starter with strong relationship-building skills.
- Takes initiative and approaches all tasks and projects proactively.
- Ability to prioritize and complete multiple tasks with little to no supervision.
- Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for the company and for our customers.
Location
United Arab Emirates - Dubai
