Professional Services Engineer

Location
UAE, Dubai

About
The company is looking for a Professional Services Engineer to join its infrastructure Specialist team. Academic and commercial groups around the world are using the company's platform to improve productivity and efficiency for data scientists. Our product provides a unique HPC scheduler, relies on advanced GPUs virtualization technology, and provides easy access to GPU-based environments for data scientists and ML engineers. Join the team building many of the largest and fastest AI/HPC systems in the world!

What you will be doing:

• Help our customers with the installation and onboarding of the software
• On a daily basis, maximize the value of the software
• Help data scientists and ML engineers embed best practices in machine learning operations
• Configure the software to match customer’s use case
• Integrate the software into the customer's existing ML ops environment, including scripting
• Diagnose and solve customer issues in sophisticated cloud-native environments
• Use existing profiling and analysis tools to find bottlenecks and low utilization of deep learning models
• Collaborate with internal stakeholders (e.g., Pre-Sales Solution Engineers, Account Managers, Account SAs, Product) in the post-sale stage by understanding business requirements and providing industry and technical input
• Develop new tools and scripts to help simplify integration between the software and other Data Science tools

Requirements

• 3+ years of experience working in a customer-facing role at a B2B SaaS/On-Prem Software Company
• B.Sc in Computer Science or equivalent experience
• Experience presenting to technical audiences and creating technical content for developers
• Experience in Linux/Unix Operating Systems
• Hands-on experience with Kubernetes
• Experience in containerization technologies like Docker
• Proven experience with software development

Ways to stand out from the crowd:

• CKA