Professional Services Engineer - Cloudflare Implementation

About the Role
As a Professional Services Engineer, you will design, build, and implement environments for French-speaking enterprise and public-sector clients. This hands-on implementation role includes onboarding, migration from existing CDN and WAF platforms, WAF and DDoS deployment, Zero Trust rollout, DNS cutovers, SASE, and production hardening. You will work within properly planned and governed client projects, where the Delivery Manager owns the project plan, and the Principal Architect provides technical authority and owns the overall design. Your key responsibility will be the build, validation, and client-facing technical implementation.

The client portfolio encompasses French banks, industrial groups, public bodies, and media organizations, requiring direct interaction with their technical teams in French to explain implementations, decision-making processes, and management of production changes. This is not a back-office engineering role, and we are hiring at two levels:

• Senior Engineer: capable of owning a migration end to end and leading technical conversations independently with clients.
• Mid-Level Engineer: with strong network/security fundamentals and hands-on implementation experience, with opportunities to deepen expertise through structured training and certification.

What You Will Do
Implementation & Migration

• Configure and deploy environments across DNS, CDN and caching, WAF, DDoS mitigation, rate limiting, load balancing, Bot Management, Zero Trust and Access, tunnels, and SASE components.
• Deliver migrations from incumbent platforms, particularly Akamai and other CDN/WAF providers.
• Handle rule translation, traffic cutover planning, staged deployment, and rollback design.
• Plan and execute production DNS cutovers, ensuring a validated rollback is available at every stage.
• Build and deliver pilots and proofs of concept, from individual applications through to full production rollouts.
• Test, validate, and tune deployed environments, including cache-hit ratio, latency, WAF false positives, and client-relevant performance characteristics.

Client-Facing Technical Delivery

• Lead technical working sessions with client teams in French, including workshops, configuration reviews, cutover rehearsals, and go-live calls.
• Clearly explain technical decisions, risks, and implementation considerations to both engineers and management stakeholders.
• Produce client-facing technical documentation in French and English, including configuration records, runbooks, cutover plans, and project-closure documentation.
• Identify and raise technical or delivery risks as soon as they become visible to avoid late surfacing during the project.

Working Within the Delivery Model

• Work according to the project plan established by the Delivery Manager.
• Provide clear and accurate progress updates while flagging potential delays or blockers early.
• Escalate architecture and design questions to the Principal Architect, avoiding unapproved architectural changes during delivery.
• Maintain accurate project timesheets and record effort against the appropriate projects.
• Identify and communicate potential out-of-scope client requests to the Delivery Manager.
• Deliver a structured handover into managed services at project closure, including complete documentation, runbooks, and known risks, allowing the support team to operate effectively from day one.

Collaboration & Knowledge Sharing

• Collaborate with implementation engineers in Dubai and Poland, managed services teams in Morocco and the Philippines, and pre-sales and architecture teams in France.
• Utilize Zoho Projects and the company as the source of truth for project tasks, documentation, and reporting.
• Contribute to the company's internal knowledge base and reusable implementation patterns and playbooks.
• Support managed services teams with escalations requiring deeper implementation expertise.
• Share technical knowledge across the wider delivery organization.

What We're Looking For
Technical Foundation
You should have a strong practical understanding of:

• DNS, HTTP/HTTPS, TLS, and certificates
• Proxies and reverse proxies
• Caching and CDN mechanics
• Web application architecture
• Origin infrastructure
• Cloud fundamentals across AWS, Azure, or GCP

You should confidently explain browser and origin infrastructure interactions and troubleshoot across that path. A solid grounding in web application security, including:

• WAF concepts
• OWASP Top 10
• Bot mitigation
• DDoS attack patterns
• Rate limiting

You should be comfortable using technical troubleshooting tools, including:

• curl
• dig
• traceroute
• Browser developer tools
• Packet capture tools

You should also possess scripting and automation capabilities with Python, Bash, or Terraform, along with experience working with REST APIs. Experience with Workers is a strong advantage.

Experience

• For the Senior position, hands-on implementation experience is required.
• For the Mid-Level position, experience is a strong advantage but is not mandatory if strong experience with comparable CDN, WAF, or Zero Trust technologies is present.

Candidates from platforms such as Akamai or other relevant CDN/security technologies can be considered if they possess a strong underlying technical foundation.
The company provides access to University, partner-only training, and funded certification to support continued development.

Delivery Experience

• Senior Engineer:

• 5+ years of experience implementing network, security, or cloud infrastructure for external clients.

• Demonstrated experience owning technical delivery within client-facing projects.

• Hands-on implementation experience.

• Ability to independently lead technical client discussions and implementation activities.

• Mid-Level Engineer:

• 3+ years of relevant experience in network, security, or cloud environments.

• Strong technical support or NOC experience combined with genuine implementation exposure may also be considered.

• Strong technical fundamentals and eagerness to develop deeper expertise.

For Both Levels

• Experience within a professional services, consultancy, MSP, or systems integrator environment with committed project timelines is highly valued.
• Experience with production cutovers or migrations under formal change control is a notable advantage.
• Confident in working directly with external clients.

Languages
Full professional fluency in both French and English is mandatory. French will be used as the primary working language. You will conduct workshops, participate in cutover and go-live calls, and prepare technical documentation primarily in French. English is essential for collaboration with international teams and engagements with Gulf and Asian accounts. Both languages will be evaluated during the interview process.

Working Pattern
The role primarily aligns with Central European hours. Some client migrations and production go-lives may require planned out-of-hours presence, which will be compensated in advance. The position is remote from Morocco, with collaboration via the IT Hub in Casablanca and occasional travel to client sites across France and Europe.

How You Work
We seek someone who is:

• Rigorous and methodical in handling production environments.
• Disciplined in documenting configurations and changes consistently.
• Comfortable communicating directly with clients, especially regarding technical risks or problems.
• Honest about knowledge limitations and willing to involve the Principal Architect as needed.
• Able to differentiate between genuine technical blockers and issues requiring additional implementation time.
• Comfortable working remotely within a diverse international team spanning Morocco, France, the Gulf, Poland, and the Philippines.

What Success Looks Like
Success in this role means:

• Environments live as planned and perform according to testing outcomes.
• Migrations executed without unplanned downtime and with validated rollback procedures.
• Client confidence established in your technical judgment and delivery capabilities.
• Complete technical documentation for managed services teams allowing effective operation from day one.
• Accurate recording of project effort enabling management of delivery performance and invoicing.
• Knowledge gained during implementations becomes reusable across future company projects.

Why the company?

• Become part of one of the select Authorised Service Delivery Partners, collaborating directly with engineering and support teams.
• Experience the stability, scale, and internal mobility associated with the organization.
• Develop true expertise through University, partner-only training, and funded certification.
• Work alongside members of the Partner Technical Advisory Council.
• Engage in substantial European enterprise and public-sector projects through rigorously governed initiatives.
• Progress towards senior roles in Professional Services Engineering, Solution Architecture, or broader opportunities within the delivery organization.