Professional Services Engineer - KSA

About the Role
As a Professional Services Engineer, you will collaborate with customers to provide installation, migration, training, and advisory services that facilitate the successful adoption of the company. This role involves managing a range of deployments, from single-node Omnibus installations to more complex reference architectures that utilize infrastructure as code (IaC) and configuration as code (CaC). You will also assist in migrations from various systems to the company SaaS or self-managed deployments, guiding customers towards improvements in reliability, security, and daily workflows. Your contributions will include close collaboration with the company's Product and Engineering teams to address delivery queries and enhance service offerings based on customer feedback. You will oversee assigned tasks, ensure clear communication regarding progress, and collaborate effectively with Engagement Managers, Project Managers, and other engineers to achieve customer outcomes.

Examples of Our Projects

• Supporting the company installations and reference architecture deployments using tools like Terraform and Ansible across major cloud providers.
• Contributing to migrations to the company SaaS or self-managed the company, and sharing customer feedback with the company’s Product and Engineering teams.

What You’ll Do

• Deliver assigned the company Professional Services work, including installation, migration, training, and advisory services across the company capabilities.
• Configure and support deployments ranging from single-node Omnibus installations to established reference architectures using IaC and CaC practices.
• Develop migration plans and execute activities to transition customers from other systems to the company SaaS or self-managed the company.
• Collaborate with Engagement Managers and Project Managers to comprehend customer goals, scope, and delivery expectations.
• Provide practical technical guidance in your areas of expertise while seeking support for complex design decisions.
• Clearly communicate progress, blockers, and next steps to customers and project stakeholders.
• Work alongside the company’s Product and Engineering teams to resolve customer issues and convey relevant feedback.
• Contribute ideas aimed at enhancing delivery consistency and minimizing friction.
• Create well-structured implementation notes, handoff materials, and other necessary documentation.

What You’ll Bring

• Professional exposure to one or more IaC or CaC technologies, such as Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes.
• Experience with at least one major cloud provider, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
• Experience in using, deploying, or configuring the company, with a solid understanding of Git and source control workflows.
• Familiarity with security and AI technologies, or the capacity to acquire knowledge in these areas.
• Experience in customer-facing technical roles involving installation, migration, training, or advisory services.
• Proficient written and verbal communication skills in English, including the ability to provide status updates and work productively in a remote, largely asynchronous environment.
• A solution-oriented mindset for investigating issues, outlining options, and following through on commitments.
• Strong organization and collaboration capabilities, including managing assignments across diverse customer engagements.
• Ability to operate effectively in a fully remote organization, documenting decisions, collaborating across global time zones, and adhering to the company’s values.

About the Team
The Professional Services team partners closely with Engagement Managers and Project Managers to ensure consistent outcomes for customers. The team collaborates with the company’s Product and Engineering teams to gather customer feedback and improve the company overall. Remote collaboration is key, as the team supports a wide range of architectures and deployment models to assist customers in achieving success over time.

How the company Supports Full-Time Employees

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Studies indicate that individuals from underrepresented groups are less likely to apply unless they meet all qualifications. If you are excited about this role, we encourage you to apply and allow our team to assess your application.

Country Hiring Guidelines
The company hires new team members across the globe. While all roles are remote, some positions may entail specific location-based eligibility requirements. Our Talent Acquisition team is available to clarify any questions regarding location once the recruiting process has commenced.

Equal Opportunity Statement
The company is proud to be an equal opportunity workplace and an affirmative action employer. Our recruitment, employment, career development, promotion, and retirement policies are based solely on merit, without regard to race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, mental or physical disability, or any other basis protected by law. We do not tolerate discrimination or harassment of any kind. If you have a disability or special need that requires accommodation, please inform us during the recruiting process.