Professional Services Project Manager

The Project Manager is responsible for leading and delivering high-quality professional services projects, ensuring strategic customer engagement and satisfaction. This role focuses on project planning, execution, and completion, driving successful outcomes for both the organization and its clients.

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than the company. We believe in “walking the walk” of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we’re proud to foster an environment where every employee can thrive. Become part of Something big with the company! As a global networking leader, learn why there’s no better time to join the team.

Responsibilities

• Project Implementation & Management: Oversee the full lifecycle of professional services projects, from initiation to closure, ensuring timely delivery and adherence to scope, budget, and quality standards.
• Customer Engagement: Serve as the primary point of contact for customers throughout the project, building strong relationships and ensuring their needs are met.
• Stakeholder Communication: Act as a liaison between sales, customers, and internal teams to facilitate clear communication and alignment of project goals.
• Documentation: Create and maintain comprehensive project documentation, including plans, schedules, status reports, and post-project reviews.
• Team Leadership: Coach and mentor project team members, fostering collaboration and professional growth.
• Issue Escalation: Proactively identify and escalate project risks or customer issues to management for timely resolution.
• Sales Support: Assist sales teams with project scoping, defining deliverables, and supporting pre-sales activities as needed.
• Continuous Improvement: Contribute to the development and refinement of project management processes and best practices.

Revenue Generating Service Projects: 15% (reduced to 5% after 1st year)

• Work closely with the customer to ensure customer satisfaction of all professional services account engagements.
• Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls – travel when essential.
• Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.
• Support post-sales services engagements such as installations and assessments.
• Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.

Knowledge Growth and Transfer: 10%

• Mentor and coach co-workers and peers. Share valuable knowledge openly.
• Develop and maintain customer operation procedures documentation.
• Maintain current industry trends, competition, and technical and product knowledge with respect to its value to customers.

Sports, Venues and Entertainment Accounts Only

• Coordinate Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.
• Coordinate and/or provide product training.
• Provide gameday or event support as needed.
• Provide and interpret post event analytics if subscribed.

Other duties as assigned: 5%

Travel and Normal Work Hours:

• Monday through Friday – Typical
• Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations.
• Candidate must be available for critical customer issues nights and weekends.
• Occasional maintenance window support at night or weekend.
• May be required to work at customer site full or part time.

Location Required

• Primarily based in Dubai – UAE
• May be required to support the business in other EMEA locations.

Requirements:

• Fluent in English; additional language skills are an advantage.
• Proven experience in project management (6+ years preferred).
• Strong skills in stakeholder management, communication, and problem resolution.
• Ability to manage complex customer interactions and expectations.
• Excellent interpersonal, presentation, and time management skills.
• Willingness to travel and work flexible hours as needed.
• Self-motivated and able to work independently.

Desired Skills / Experience:

• Bachelor’s degree in Business, Project Management, or related field, or equivalent work experience.
• Project Management certifications (e.g., PMP, PRINCE2) are highly desirable.
• Familiarity with project management software and tools.
• Basic understanding of IT environments is a plus.

Company Culture:

• Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance.
• Transparency: Each of us has a unique view about what is happening, helping or hurting our performance.
• Candor: We keep it real and embrace difficult conversations in a constructive way.
• Curiosity: Why do we win? Why do we lose? How can we do better?
• Ownership: It’s our company. We have skin in the game.
• Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making.