This role involves providing technology consulting to both external customers and internal project teams. As a Professional Services Senior Consultant, you will be responsible for delivering technical support and leadership in creating and implementing technology solutions tailored to meet customer business needs. You will act as a trusted advisor, fostering effective customer relationships to ensure satisfaction, while keeping current on leading-edge technologies and industry trends. Your contributions will be critical to the company's solutions portfolio, drawing from your technical expertise and experience with customer projects. This position also requires accountability for achieving high chargeability levels and assisting in revenue and customer satisfaction objectives.
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Responsibilities:
- Verify and implement detailed technical designs based on project needs.
- Develop enterprise-level technical solutions.
- Lead technical assessments and solution delivery to clients.
- Manage team performance and lifecycle.
- Coordinate installation, design, and migration activities across networks, applications, or platforms.
- Provide advanced technical consulting, including proposal support, system tuning, and solution modifications.
- Contribute to company strategy and client needs analysis.
- Respond to technical inquiries and develop solutions using industry-standard products.
- Engage in innovative problem-solving across technologies.
- Share knowledge within the community, produce technical materials, and present at conferences.
- Support sales activities, manage bids, and grow existing customer portfolios.
Education & Experience:
- 8+ years of professional experience with a relevant Bachelor’s degree; 11+ years without a degree.
Knowledge & Skills:
- Broad and deep technical expertise across multiple technologies.
- Proven innovation, communication, and leadership in delivering solutions.
- Ability to design solutions that enhance system availability, performance, and agility.
- Experience in developing new tools and solutions, leveraging existing expertise.
- Strong understanding of architectural dependencies.
- Recognized as an expert in at least one technology area.
- Effective communication with senior management.
- Troubleshooting skills across complex, multi-technology environments.
- Ability to identify sales opportunities and contribute to proposals.
- Capable of managing teams and delivering comprehensive solution implementations.
This role is designed for a senior-level professional with significant industry experience, combining technical mastery, leadership, client engagement, and strategic contributions.
