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Program Manager

Unlock employer Dubai, United Arab Emirates Posted: 29 Apr 2026

Financial

  • Estimate: $90k - $120k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Unspecified
  • English: Professional

Position

The company Now is building the future of ultra-fast grocery delivery across the Middle East. We are looking for a Program Manager to drive measurable improvements across store capacity management, cost-per-order reduction, and delivery speed (Click-to-Door). This role sits within the Operations Excellence function and is responsible for identifying, scoping, and delivering high-impact programmes that improve customer experience and unit economics across the company Now’s network in Saudi Arabia. You will work across Last Mile, Middle Mile, and Under-The-Roof (UTR) operations to find inefficiencies, build the business case, and drive cross-functional execution.

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Key Responsibilities

  • Own programmes to optimise store capacity utilization, including bin density, ASIN rationalisation, gas tank management, and space allocation across darkstores.
  • Drive cost-per-order reduction across the end-to-end operation: UTR pick efficiency, DA (Delivery Associate) productivity, hub-to-store transhipment costs, and middle mile truck utilisation.
  • Analyse operational cost structures to identify the highest-leverage opportunities for unit economics improvement. Build business cases with clear ROI and execution plans.
  • Partner with UTR, Last Mile, and Middle Mile teams to implement changes that reduce waste, improve throughput, and lower cost-to-serve without degrading customer experience.
  • Own the programme roadmap for C2D reduction, identifying bottlenecks across order acceptance, pick & pack, dispatch, and last mile delivery.
  • Scope, plan, and execute operational improvement projects end-to-end, from opportunity identification through to measurable business impact.

Requirements

  • The right candidate is analytically sharp, comfortable with ambiguity, and operates with a bias for action.
  • You think in systems, not silos. You’re as comfortable in the data as you are in a room with senior stakeholders making the case for change.
  • Build and manage a portfolio of initiatives across capacity, cost, and speed, with clear prioritisation based on CX and P&L impact.
  • Support Automation & AI initiatives that drive efficiency, reduce manual effort, and improve decision-making across operations.

Location: ARE, Dubai

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