The company Now is building the future of ultra-fast grocery delivery across the Middle East. We are looking for a Program Manager to drive measurable improvements across store capacity management, cost-per-order reduction, and delivery speed (Click-to-Door). This role sits within the Operations Excellence function and is responsible for identifying, scoping, and delivering high-impact programmes that improve customer experience and unit economics across the company Now’s network in Saudi Arabia. You will work across Last Mile, Middle Mile, and Under-The-Roof (UTR) operations to find inefficiencies, build the business case, and drive cross-functional execution.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Own programmes to optimise store capacity utilization, including bin density, ASIN rationalisation, gas tank management, and space allocation across darkstores.
- Drive cost-per-order reduction across the end-to-end operation: UTR pick efficiency, DA (Delivery Associate) productivity, hub-to-store transhipment costs, and middle mile truck utilisation.
- Analyse operational cost structures to identify the highest-leverage opportunities for unit economics improvement. Build business cases with clear ROI and execution plans.
- Partner with UTR, Last Mile, and Middle Mile teams to implement changes that reduce waste, improve throughput, and lower cost-to-serve without degrading customer experience.
- Own the programme roadmap for C2D reduction, identifying bottlenecks across order acceptance, pick & pack, dispatch, and last mile delivery.
- Scope, plan, and execute operational improvement projects end-to-end, from opportunity identification through to measurable business impact.
Requirements
- The right candidate is analytically sharp, comfortable with ambiguity, and operates with a bias for action.
- You think in systems, not silos. You’re as comfortable in the data as you are in a room with senior stakeholders making the case for change.
- Build and manage a portfolio of initiatives across capacity, cost, and speed, with clear prioritisation based on CX and P&L impact.
- Support Automation & AI initiatives that drive efficiency, reduce manual effort, and improve decision-making across operations.
Location: ARE, Dubai
