Program Manager

About the job
The company, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. The Program Manager owns the end-to-end lifecycle of complex, multi-stream programs and drives the overall success of the company’s services. This role sets the delivery approach for its programs, understands client needs, aligns senior stakeholders, and coordinates distributed project teams to ensure the timely and effective delivery of high-quality solutions. Partnering with clients, delivery partners, and cross-functional teams across the company, the Program Manager ensures complex programs remain on scope, on time, and on budget — mentoring project managers, removing barriers, managing risk, and identifying opportunities to expand impact.

Your Key Responsibilities
Client & Senior Stakeholder Management

• Develop and maintain strong relationships with clients and senior stakeholders, understanding their business objectives and acting as the senior point of contact for the program.
• Communicate regularly with clients and senior stakeholders to provide program updates, align expectations, escalate risks and decisions where appropriate, and identify additional opportunities.

Program Planning & Execution

• Work with clients and internal teams to define program scope, objectives, and deliverables across multiple concurrent workstreams.
• Develop program plans, allocate resources, and ensure programs are delivered on time and within budget.
• Monitor and report on program progress, actively tracking milestones, dependencies, and risks, and driving mitigation actions as required.

Team Coordination & Quality

• Lead and coordinate cross-functional teams — including commercial, delivery, technical teams, data scientists, and engineers — across onsite and offshore delivery models to ensure alignment with program goals.
• Facilitate effective communication and collaboration across distributed teams to maximize productivity, providing structure, follow-up, and clarity.
• Implement and maintain rigorous quality assurance processes, reviewing deliverables to ensure they meet client expectations and industry standards.
• Mentor project managers and coordinators, sharing delivery best practices and raising the overall standard of program delivery.

Financial Management & Business Development

• Manage program budgets and financials, tracking expenditure, supporting financial governance, and ensuring financial goals are met.
• Provide accurate and timely financial and governance reports to clients and internal stakeholders.
• Identify opportunities to expand AI services with existing clients and support proposals and pitches for new business.

Other Responsibilities

• Comply with applicable laws, regulations, international standards, and related company Policies and Procedures.
• Comply with the company Acceptable Use Policy and attend mandatory information security, privacy, business continuity, and HSE training.
• Report information security, HSE, and other incidents or suspected incidents through established company incident-reporting channels.
• Maintain confidentiality of information and classify and handle information in accordance with company Policies and Procedures.

What We’re Looking For
Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• 8+ years of program and project management experience, with a proven track record of delivery impact and customer satisfaction.
• Proven experience running large, multi-stream programs, such as cloud migration, application modernization and implementation, or AI solutions implementation.
• Strong knowledge of project and program management methodologies, including Agile, PMBOK, and structured delivery governance.
• Strong leadership, communication, and people skills, with the ability to influence and align stakeholders across functions.
• Solid understanding of program financials, with the ability to support financial governance and reporting.

Preferred Skills & Qualifications

• Experience managing software development or technology projects.
• Professional project or program management accreditation such as PMP, PgMP, or equivalent.
• Master’s degree or other relevant higher education preferred.

Key Competencies

• Program Leadership & Delivery — Owns complex, multi-stream programs end to end, ensuring scope, timelines, budgets, and outcomes remain on track.
• Senior Stakeholder Management — Builds and manages relationships with senior clients and stakeholders, aligning expectations and escalating key decisions.
• Cross-Functional Collaboration — Coordinates distributed, onsite, and offshore teams across commercial, delivery, and technical functions toward shared goals.
• Risk, Dependency & Issue Management — Proactively identifies and mitigates risks, dependencies, and issues before they impact delivery.
• Financial Governance — Manages program budgets and financials with discipline, supporting accurate reporting and governance.
• Communication & Client Focus — Simplifies complex information into clear updates and keeps client value at the center of delivery.
• Analytical & Problem Solving — Applies structured thinking, negotiation, and conflict-management skills to resolve complex delivery challenges.

What Working at the company Offers
With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative, and collaborative environment. The company's culture is grounded in trust, accountability, and high performance, united by values of Grit, Passion, and Impact.

• Competitive Salary: We offer an attractive salary package based on your skills and experience.
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus.
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services.
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision, and life insurance, ensuring the well-being of you and your family.
• Learning & Development: Access top-tier learning platforms to support your career growth, with unlimited access to premium courses that allow you to learn at your own pace.