Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, the company Global Specialty Fulfillment operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire a Program Manager in KSA to join the team that redefines Ultra-fast grocery operations and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want the company to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it.
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Location
KSA, Jeddah
Key Responsibilities
- Support project execution working across multiple functions in the organization.
- Act as a key link between local operations and country business teams to drive innovation, test new ideas, and ensure that best practices are being followed safely.
- Focus on six key areas: Safety, People, Quality, Customer Experience, Productivity, Costs, and Environment.
- Partner closely with RoW countries to implement/share best practices.
- Maintain Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture on-site.
- Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
- Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.
- Undertake strategic planning for the next three, six, and twelve months, with a particular focus on peak-season planning.
- Write and articulate leadership updates, MBRs, and QBRs.
- Establish objectives and metrics for safety, quality, productivity, and customer experience.
- Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
