Program Manager

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, the company Global Specialty Fulfillment operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire a Program Manager in KSA to join the team that redefines Ultra-fast grocery operations and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want the company to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it.

Location
KSA, Jeddah

Key Responsibilities

• Support project execution working across multiple functions in the organization.
• Act as a key link between local operations and country business teams to drive innovation, test new ideas, and ensure that best practices are being followed safely.
• Focus on six key areas: Safety, People, Quality, Customer Experience, Productivity, Costs, and Environment.
• Partner closely with RoW countries to implement/share best practices.
• Maintain Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture on-site.
• Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
• Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.
• Undertake strategic planning for the next three, six, and twelve months, with a particular focus on peak-season planning.
• Write and articulate leadership updates, MBRs, and QBRs.
• Establish objectives and metrics for safety, quality, productivity, and customer experience.
• Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.