About the job
The company works hard to delight customers – from the moment an order is placed online to the seamless coordination behind the scenes, we strive to stay agile and fluid. Have you ever ordered a product and wondered how it arrived so quickly? If so, the company Now team is for you. We partner directly with product and software teams to shape the future of quick commerce.
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The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives, and supporting engineering design innovations. Tech SMEs strive to be experts in the company’s operation systems, delivering world-class solutions by optimizing and reinventing existing technology.
The Tech SME is a functional expert on the software tools within given process areas and their application in the network. A successful manager in this organization possesses strong program management skills to define the processes that deliver best-in-class tech to the field. This role seeks individuals who find ways to automate human decision-making by influencing technology to build and update tools that reduce process complexity, ensuring robust processes.
The Role
The Subject Matter Expert (SME) supports, coordinates, and facilitates the implementation of new and improved processes within quick commerce operations. The SME works closely with store operations, last mile delivery teams, and local and global product teams, serving as the single point of contact for all tech-related activities related to Supply Chain (SC), Under the roof (UTR), and On the road (OTR). The SME will provide regular updates to the senior leadership team.
Key job responsibilities
- Lead technology programs and initiatives for darkstore operations, ensuring seamless integration with existing systems.
- Drive Under the Roof (UTR) and On the Road (OTR) operations programs at the darkstore level, optimizing inbound, warehouse, and last-mile delivery processes.
- Build low-cost automations using AI tools such as KIRO and Quick to drive efficiency and reduce manual processes.
- Prepare and lead the tech roadmap for improvement of the hybrid warehouse management system (HWMS) for inbound and outbound processes.
- Prepare and lead the tech roadmap for enhancement of delivery service, working closely with 3P partners and DSP teams.
- Collaborate with worldwide (WW) product and tech teams of HWMS/PRIMS and Last Mile to launch products in the Quick commerce (QC) business.
- Work closely with the tech organization to document and drive upcoming changes, utilizing tools such as business requirement documents (BRDs) for seamless integration with the existing system.
- Provide regular, concise updates to Tech SME leadership on system development progress and its potential impact.
- Foster a culture of continuous improvement and Kaizen across tech and operations to optimize processes and reduce SLAs.
- Support new store launches, including configurations, Quality Assurance (QA), User Acceptance Testing (UAT), etc., coordinating with multiple global product and tech teams while working with external stakeholders to continuously reduce the time to launch a store.
- Provide training to operations on new systems and processes.
- Maintain strong relationships with the IN, NA, MENA, ROW tech teams working for QC business.
Basic Qualifications
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Bachelor's degree.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
- 3+ years of driving end-to-end delivery and communicating results to senior leadership.
- 3+ years of driving process improvements.
- Experience in stakeholder management, engaging with multiple stakeholders at various levels of the organization.
- Experience in building processes, project management, and schedules.
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://thecompany.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
