the company is building the fastest, most reliable transportation network in the Middle East and North Africa. As a Program Manager for 3PL and Direct Imports, you will own the third-party carrier relationships and cross-border import programs that move vendor returns, customer returns, and direct-import freight across the region.
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Responsibilities
- Own performance management reviews (cost, speed, quality) for vendor returns and customer returns across MENA.
- Own third-party logistics projects in MENA end to end, delivering them on schedule and to the target customer experience.
- Integrate new carriers and launch new services with existing third-party providers.
- Run Weekly and Monthly Business Reviews for the MENA third-party logistics program and drive the actions that come out of them.
- Produce and communicate transport plans and forecasts.
- Drive continuous-improvement initiatives with carriers, fulfillment centers, and customer service teams to reduce cost and improve customer experience.
- Alert the company leadership to critical situations, with quantified impact and a mitigation plan.
- Own returns-related escalations, drive root-cause analysis, and implement corrective actions with cross-functional support.
A Day in the Life
You start by reviewing overnight carrier performance against cost, speed, and quality targets, and flag any lane that missed. You lead an operations call with a 3PL carrier to close out an escalation, then work on a root-cause analysis with a fulfillment center on a returns defect. In the afternoon, you build the business case for a new import lane, review the numbers with your Supply Chain and Transportation partners, and prepare the WBR narrative for leadership. Your customers are the company's vendors and end customers; your partners are carriers, fulfillment centers, and customer service.
About the Team
The MENA 3PL and Direct Imports team builds and runs the network that moves the company's shipments and freight in UAE, Egypt, and Saudi Arabia. We also manage Vendor Returns in Turkiye. The team owns AI and Automation for Supply Chain. We work backwards from the customer, measure everything, and improve the network one defect at a time.
