Program Manager

The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon’s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor. You will operate at the intersection of compliance, safety, and operations — balancing tactical program delivery with strategic planning.

Key Responsibilities

• Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met.
• Collaborate with Business Coaches, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks.
• Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs.
• Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon’s Supply Chain Standards.
• Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases.
• Lead post-incident reviews and implement preventive mechanisms to reduce recurrence.
• Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership.
• Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.
• Partner with Workforce Staffing, Social Responsibility, and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements.

Requirements

• Fluency in Turkish (spoken and written) is mandatory, as the position supports Turkish-speaking DSPs and cross-functional teams.