The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon’s Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross-functional initiatives, strong stakeholder management, and analytical rigor. You will operate at the intersection of compliance, safety, and operations — balancing tactical program delivery with strategic planning.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Manage and execute multiple compliance, safety, and operational programs simultaneously, ensuring timelines and deliverables are met.
- Collaborate with Business Coaches, Legal, TRC, and Operations to implement process improvements and resolve high-impact risks.
- Develop and maintain SOPs, MEPs, and escalation paths that standardize enforcement and governance across delivery programs.
- Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon’s Supply Chain Standards.
- Investigate, document, and resolve escalations related to DSP misconduct, safety violations, or property damage cases.
- Lead post-incident reviews and implement preventive mechanisms to reduce recurrence.
- Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends, and present insights to senior leadership.
- Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.
- Partner with Workforce Staffing, Social Responsibility, and other internal teams to ensure recruitment, onboarding, and workplace safety practices align with regulatory requirements.
Requirements
- Fluency in Turkish (spoken and written) is mandatory, as the position supports Turkish-speaking DSPs and cross-functional teams.
