Program Manager, Global Benchmarking, Standards, and Audit

Are you interested in defining the future operating model for Amazon’s global delivery operations and creating a world-class experience for our customers, associates, and driver partners? The Global Benchmarking, Standards, and Audit (GBSA) team leads defining, implementing, measuring, and improving standard work processes that will drive customer experience and performance improvement within Amazon's delivery station network. This role will be part of the global standards subject-matter expert (SME) network, focusing on the Standards Program and influencing business-critical decisions that enable scale and deliver consistent, industry-leading performance within AMZL Operations.

Responsibilities

• Serve as a trusted intermediary between global teams and local operations to ensure effective adoption of global standards.
• Advocate for regional AMZL in global standards discussions.
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using LEAN principles.
• Measure and establish standard rates for standard work to be used for labor and capacity planning.
• Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Tech) to drive standardization of core process elements.

Requirements

• 4+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Ability to deal with ambiguity and handle changing priorities with speed.
• Excellent communication skills; ability to simplify complex topics for broad audiences.
• Bachelor's degree.

Preferred Qualifications

• 2+ years of driving process improvements experience.
• Master's Degree in Engineering or related field.
• Strong analytical skills paired with a hands-on attitude.
• Experience managing tasks involving large data sets.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please reach out for support.