About the Job:
Space42 is a UAE-based AI-powered Space Tech company that integrates satellite communications, geospatial analytics, and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger of Bayanat and Yahsat, Space42’s global reach enables it to address the evolving needs of customers across governments, enterprises, and communities. Our vision is to pioneer beyond today for humanity to experience a better tomorrow.
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The Program Manager will oversee the management of Program and Project Managers across various functions including Product, Engineering, Marketing, Customer Services, Technical Documentation, Finance, and Legal.
Key Responsibilities:
- Manage the end-to-end delivery of projects to the customer ensuring requirements are met and deliveries are on time.
- Act as the primary contact for key customer accounts, fostering trusted advisor relationships by understanding their business and technical needs.
- Use project management methodologies to provide clear milestones and expectations to customer teams before project initiation.
- Take ownership of customer retention, sales, revenue generation, and project management activities.
- Ensure operational health in solution environments while optimizing costs and performance.
- Lead customer adoption of analytics solutions, engaging them in the implementation process.
- Manage project timelines, milestones, and transformation strategies, ensuring adherence to quality standards.
- Conduct technical discussions on incidents, trade-offs, and risk management.
- Design and develop bi-weekly presentations for stakeholders.
Qualifications:
- Bachelor’s/Master's Degree in Artificial Intelligence, Business Analytics, Business Administration, or a related field.
- Minimum of 10 years of experience in project management, solution delivery within an AI service organization or analytics platforms.
- At least 8 years in account/customer success management, covering end-to-end processes.
- Experience with Agile/Scrum methodologies.
- In-depth knowledge of current developments in analytics.
- Strong organizational and managerial capabilities.
- Excellent communication and interpersonal skills.
- Innovative problem-solving approach.
- PMP certification is preferable.
- Language Requirements: Proficiency in Arabic is preferable.
What We Offer:
- Culture: A diverse and inclusive environment that encourages personal growth with a focus on pioneering innovations.
- Career: Opportunities for learning and development through structured training and high-tech projects.
- Rewards: Competitive remuneration package including healthcare, education support, leave benefits, and more.
