Program Manager

About
We are currently looking for a Program Manager for our UAE operations with the following skill set and terms & conditions.

Key Skills & Competencies

• Strong understanding of banking systems and channels.
• Ability to manage multi-vendor and cross-functional delivery environments.
• Excellent leadership, stakeholder management, and governance skills.
• Adept at balancing compliance requirements with customer experience considerations.
• Strong digital and retail banking background in UAE.

Key Responsibilities
Program Leadership

• Translate CBUAE circular requirements into a structured, time-bound implementation roadmap across digital channels, IT systems, operations, and risk functions.
• Establish program governance, steering committee, and reporting cadence to senior management and CBUAE as required.
• Plan, organize, and manage projects to ensure timely delivery within scope and budget.
• Define and track KPIs throughout the program lifecycle to measure success and compliance.

Governance & Risk Management

• Strengthen governance frameworks and reduce operational risks by applying lessons learned from past and ongoing initiatives.
• Identify and mitigate risks, control effectiveness, and audit readiness.
• Maintain central documentation: risk register, decision logs, agreements on deviations, compliance sign-offs.

Stakeholder & Vendor Coordination

• Collaborate with cross-functional teams, vendors, and business units to gather and document requirements.
• Manage vendor performance, ensuring service levels and development quality meet expectations.
• Ensure change management approach to drive awareness for internal teams and customer-facing communication is in place.

Joining Time Frame
2 weeks (maximum 1 month)

Location
Dubai, United Arab Emirates