We are currently looking for a Program Manager for our UAE operations with the following skill set and terms & conditions.
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Key Skills & Competencies
- Strong understanding of banking systems and channels.
- Ability to manage multi-vendor and cross functional delivery environments.
- Excellent leadership, stakeholder management and governance skills.
- Adept at balancing compliance requirements with customer experience considerations.
- Strong digital and retail banking background in UAE.
Key Responsibilities
Program Leadership
- Translate CBUAE circular requirements into a structured, time-bound implementation roadmap across digital channels, IT systems, operations and risk functions.
- Establish program governance, steering committee, and reporting cadence to senior management and CBUAE as required.
- Plan, organize, and manage projects to ensure timely delivery within scope and budget.
- Define and track KPIs throughout the program lifecycle to measure success and compliance.
Governance & Risk Management
- Strengthen governance frameworks and reduce operational risks by applying lessons learned from past and ongoing initiatives.
- Identify and mitigate risks, control effectiveness and audit readiness.
- Maintain central documentation: risk register, decision logs, agreements on deviations, compliance sign offs.
Stakeholder & Vendor Coordination
- Collaborate with cross-functional teams, vendors, and business units to gather and document requirements.
- Manage vendor performance, ensuring service levels and development quality meet expectations.
- Ensure change management approach to drive awareness for internal teams and customer-facing communication is in place.
Compliance & Technical Oversight
- Ensure digital journeys (eCommerce, tokenization, card services, etc.) align with regulatory requirements.
- Review technical proposals and recommend improvements to enhance compliance and security.
Operational Excellence
- Monitor and resolve incidents and problems.
- Support go-live and post-go-live activities, ensuring smooth transitions and minimal disruptions.
Continuous Improvement
- Stay updated on emerging technologies and regulatory changes.
- Propose enhancements to digital products and processes to strengthen fraud prevention and authentication.
Reporting & Communication
- Provide regular updates to business stakeholders on project status, risks, and achievements.
- Facilitate UAT and ensure adherence to quality control standards.
Joining time frame
2 weeks (maximum 1 month)
Location
Dubai, United Arab Emirates
