Location
Saudi Arabia - Riyadh
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About the Job
As the Program Manager, your primary responsibility will be to own the overall program and ensure delivery of strategy and business targets to the required standard of quality within specified constraints of time and cost for the customer. You will manage typically large and complex projects with high risk exposure, ensuring their coherence and developing a supportive environment for each individual project within the program. You will be accountable for producing results that achieve the benefits defined in the Statement of Work.
About the Company
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data, and security — to deliver end-to-end solutions. We have a proven record of advising customers on their business challenges, designing scalable solutions, building and managing those solutions, and optimizing returns into the future. Named a best place to work year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers, and deliver the future.
More on the Company
Though we’re all different, team members thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day and embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Key Responsibilities
- Own the overall Program direction and vision in conjunction with the Business Unit and Customer.
- Maintain linkages between the Program and organization’s strategic direction.
- Deliver communications with stakeholders to ensure clear understanding of future direction.
- Manage production plans for project delivery in partnership with customers and the Business Unit.
- Define portfolio requirements and manage agreement processes with the Program Board.
- Operate along company working practices ensuring compliance with internal standards.
- Approve Project and Program plans.
- Demonstrate expert knowledge of Requirements Management at all levels.
- Advise peers on the use of tools and procedures in various methodologies.
- Document complex client requirements for clarity among stakeholders.
- Ensure mechanisms interface correctly with other project and service management processes.
- Adapt and create processes where deficiencies are found to contribute to best practices.
- Control Program implementation and securely monitor progress.
- Review stages with project managers and customers; escalate when necessary.
- Manage business and Program risks, ensuring effective risk assessment plans.
- Own enterprise-level issues and manage corrective action plans with stakeholders.
- Ensure escalation of unresolved issues in the Program structure.
- Track Program costs and support Business Units with payment milestones.
- Direct the integration of financial data across projects.
- Participate in vendor selection processes for key bids.
- Create governance structures for the Program and ensure adherence to processes.
- Ensure quality standards and processes are met for Program deliverables.
- Generate accurate Program performance reports for senior stakeholders.
- Implement quality management practices and foster continuous improvement.
- Lead Quality Reviews to capture and share lessons learned.
- Drive people behavior and deliverables to achieve Program outcomes.
- Facilitate the appointment of individuals to Project Management teams.
- Ensure efficient allocation of resources within the Project Portfolio.
- Support the personal and professional development within the Project Management Community.
- Participate in recruitment and assessment processes.
- Manage escalations appropriately and seek creative ways to employ team responsibilities.
- Stay conversant with key PM industry benefits management processes.
- Ensure Program and project aims align with evolving business needs.
Knowledge and Skills
- Expert-level understanding of project management processes and frameworks.
- Expert-level knowledge of business, functional operations, and strategic initiatives.
- Strong client/customer service skills.
- Proficient in coaching, counseling, and conflict management.
- Experienced in customer relationship management, data analysis, and data modeling.
- Strong leadership and operational management capabilities.
- Effective presentation and public speaking skills.
- Strong stakeholder management abilities (both external and internal).
- Strategic planning expertise.
