Program Manager

The ROW SHARP team is looking for a program manager. In this position, you will be responsible for rolling out worldwide features to AMET, conducting product benchmarks with US/EU/ROW and SIC, building in-house tools when they can't be prioritized by the tech team, and solving UTR system issues during new store and hub launches (tier 1) and BAU (tier 2). You will work with tech, configuration, business, and ops teams to optimize the operation systems and partner with the product and tech teams to drive permanent solutions for frequent issues. This is an individual contributor position that requires a strong sense of business and operations, a deep understanding of the UTR systems, customer obsession, and a willingness to dive deep.

Requirements

• Strong understanding of the UTR systems
• Strong program skills
• Ability to work with multiple stakeholders from various areas including operations, tech, product, and business
• Ability to deliver on multiple deadlines and prioritize effectively as a self-directed individual, comfortable in a fast-paced, ambiguous environment
• Ability to build strong relationships with stakeholders and key partners for the initiatives you’re owning/collaborating on
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders

Key Job Responsibilities

• Rollout worldwide features in AMET
• Conduct product benchmarking with US/EU/ROW and SIC
• Solve UTR system issues during new store and hub launches (tier 1) and BAU (tier 2)
• Build in-house solutions when tech solutions can't be prioritized

A Day in the Life

• Rollout worldwide features in AMET
• Conduct product benchmarking with US/EU/ROW and SIC
• Drive permanent solutions for frequent issues

About the Team
The ROW (Rest Of World, which includes India, Japan, AMET, BR, MX, SG, and AU) SHARP team is driving several innovations and optimizations in Amazon's Supply Chain and Fulfillment Centers to bring the world’s most customer-centric experience to the ROW countries.