Programme Manager/Principal Project Manager – Strategic Governance

Join the company’s Professional Services organization in Riyadh as a Programme Manager/Principal Project Manager – Strategic Governance, where you will lead executive-level engagement, steer digital transformation governance, and drive the strategic value realization of the company’s enterprise programs across the Middle East. In this senior individual contributor role, you will be a key advisor to C-suite stakeholders and VPs, ensuring that the company’s platform vision, transformation roadmap, and Centers of Excellence (CoE) models translate into measurable customer outcomes.

Location

KAFD, Riyadh

Hours of Work

40 hours per week

What You Will Do (Key Responsibilities)

• Lead executive and strategic governance for the company programs across multiple enterprise and government clients, ensuring alignment with strategic business outcomes.
• Establish, guide, and mature Digital Transformation Centers of Excellence (CoEs), enabling customers to scale the company capabilities, institutionalize best practices, and build sustainable governance and innovation frameworks.
• Drive end-to-end program leadership, orchestrating multi-workstream delivery across Experience Cloud solutions, data platforms, content supply chain, and digital experience operations.
• Serve as the primary point of contact for strategic clients, building trusted relationships and ensuring business alignment.
• Partner closely with the company Sales team to position the company’s transformation approach, ensuring customers understand the value of strong governance, CoE maturity, and structured transformation roadmaps.
• Facilitate strategic workshops, steering committees, and cross-functional executive engagements to maintain alignment, de-risk delivery, and maximize value realization.
• Monitor and report on program performance, KPIs, and business value impact, ensuring clear visibility to customer leadership and company stakeholders.
• Ensure operational excellence through strong oversight of schedules, budgets, dependencies, risks, and delivery quality across all engagements.
• Drive account growth by identifying opportunities for additional services and value creation.
• Collaborate with Product, Engineering, and Global Services teams to ensure customer needs are anticipated and addressed with the right solutions and delivery approach.
• Support program innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through company technologies and best practices.
• Apply the company’s services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working.

What You Need to Succeed

• 10+ years of experience leading projects in a consulting and/or technology professional services organization.
• Experience providing consulting services to high-tech customers is desirable.
• Engaging people leader with demonstrable ability to lead and encourage teams.
• Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs.
• Proven organizational skills to plan and coordinate complex projects.
• Excellent verbal and written communication skills.
• High degree of intellectual curiosity and ability to absorb new concepts quickly.
• High level of energy and personal drive.
• Experience with one or more of the following: digital marketing automation, web content management, personalization, e-commerce, web analytics and tag management, technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects and scaled agile), technology project management, and governance.
• Familiarity with local regulations and business practices in Saudi Arabia and the Middle East.
• Fluency in English and Arabic.

Benefits

• Private medical insurance
• Employee stock purchase plan
• Holiday & global well-being days
• Allowances plus many more