As a Project Delivery Consultant, you will act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. You will oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SecOps implementations. Additionally, you will lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
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Responsibilities
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
- Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities including Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
- Mentor and guide developers and consultants on best practices in technical design and SecOps management workflows.
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, focused on SecOps and Integrated Risk Management (IRM).
- Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
Qualifications
- Several years of experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
- Proven track record in designing and implementing SecOps solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
- Strong understanding and experience with leading IRM toolsets such as ServiceNow, RSA Archer, IBM OpenPages, MetricStream, and BWise.
- Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SecOps contexts.
- Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SecOps environments.
- Must hold or be able to achieve ServiceNow certifications for SecOps Implementation Specialist and Certified Technical Architect within the required time frame.
- Fluent in English and Arabic.
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees based on the nature of their work and their assigned work location.
