About the Role
In this position, you will play a crucial role in ensuring customer satisfaction by effectively managing warranty defects and related issues. You will be the liaison between customers and various internal teams, working to resolve warranty and service issues efficiently. This role requires strong coordination skills, comprehensive monitoring capabilities, and a collaborative spirit to support project execution alongside Lead Engineers.
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About the Team
Join a dynamic team of 18,000 employees working across more than 60 countries, united by a corporate mission to 'co-innovate tomorrow'. Our culture emphasizes respect, value creation, collaboration, integrity, and gratitude, supporting your growth in a truly global environment.
Job Responsibilities
- Coordinate with customers for warranty defects closure.
- Perform site visits to inspect systems, assess issues, and monitor progress.
- Check, track, and report the status of warranty items, ensuring timely resolution.
- Coordinate internally with engineering, service, procurement, and logistics teams to resolve warranty and service issues efficiently.
- Carry out SCADA monitoring, verification, and basic diagnostics, including confirmation of alarms, signals, trends, and communication status.
- Prepare and maintain service reports, warranty documentation, root cause analysis, and client communications.
- Support Lead Engineers in the execution of projects including engineering, procurement, site coordination, and site testing.
Equal Opportunity Employer
We are committed to fostering a diverse, equitable, and inclusive culture. We actively recruit, develop, and promote individuals from various backgrounds and experiences. Our recruitment practices ensure no discrimination based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations, or any other circumstances. We value differences and empower everyone to belong, contribute, succeed, and realize their full potential.
