Project Manager is responsible for business excellence and executes operational excellence projects within the Process Standardization workstream, working under the direction of the Sr. Manager Cost Leadership & CX / Operational Excellence. They are responsible for hands-on project delivery, which includes running diagnostics, facilitating process mapping sessions, tracking implementation progress, and maintaining stage-gate discipline across assigned workstreams.
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Responsibilities
- Execute process diagnostic exercises, data gathering, root-cause analysis, and statistical problem formulation across assigned operational areas (stores, DC, eCommerce).
- Build and maintain analytical models, operational dashboards, and exception reports to surface performance gaps, quantify improvement opportunities, and support evidence-based recommendations.
- Facilitate process mapping workshops with frontline and functional teams, documenting current-state and future-state operating models.
- Track and manage project plans, stage-gate milestones, action logs, and delivery timelines across active workstreams.
- Support SOP drafting, validation, and readiness-for-handover documentation for functional teams.
- Monitor implementation progress post-recommendation, track benefits realization, and flag deviations, risks, or blockers to the Senior Manager.
- Prepare project status updates, data-driven performance reports, and milestone dashboards for internal and management review.
- Perform data analysis & reporting by extracting, structuring, and interpreting operational data from ERP, WMS, or BI tools to support diagnostics and performance tracking.
Requirements
- Bachelor’s degree in business, Industrial Engineering, Operations Management, Supply Chain, or related field; PMP or Lean Six Sigma Green Belt preferred.
- 3–6 years in project management, process improvement, operations, or supply chain — preferably in retail or eCommerce.
- Strong analytical and problem-solving skills: able to formulate operational problems from data, conduct root-cause diagnostics using statistical methods, and translate findings into actionable recommendations; proficiency in Excel, SQL.
- Structured, detail-oriented, and able to manage multiple workstreams simultaneously with minimal supervision.
- Hands-on experience with process mapping tools and project tracking platforms.
- English (Full professional proficiency - Required).
What We Offer
At the company, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. Join us in a friendly environment, where everyone shares positive vibes and excitement about our future, working with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
