The company is looking for a dynamic, self-motivated Project Manager to serve as the primary business contact between the company and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management and in-depth product knowledge.
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Key Responsibilities
- Shape the growth curve of the company by being the hands-on point of contact in the conceptualization & development of cutting-edge, next-gen analytics solutions for their international customer base.
- Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
- Serve as the primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
- Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
- Take ownership of customer retention, sales, revenue generation, and project management activities.
- Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
- Accelerate customer adoption of the company by leading the implementation journey.
- Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
- Manage project timelines, milestones, migration goals, and business transformation strategies, ensuring that all processes & procedures are executed within agreed timeframes at defined quality standards.
- Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
- Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
- Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise.
Requirements
- Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field.
- Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies.
- Previous experience in IT or finance industry is a good to have.
- PMP certification from PMI - a must.
- Arabic language is an added advantage.
- In-depth market and domain knowledge.
- A passion for constant improvement.
- An innovative and creative approach to problem-solving.
- Excellent communication skills.
What we look for
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the company's community.
What working at the company offers
- Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
- Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
- Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.
Location
Abu Dhabi, United Arab Emirates
