Lead and manage card operations projects related to both issuing (credit/debit cards to customers) and acquiring (merchant services and POS systems). Ensure end-to-end operational efficiency, compliance with regulatory and scheme rules (Visa, MasterCard, etc.), and alignment with the bank’s strategic goals. Act as a bridge between business and operations, translating project requirements into actionable operational processes.
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Responsibilities
- Oversee card-related initiatives, including new product launches, system upgrades, and process improvements.
- Ensure smooth day-to-day functioning of card issuing and acquiring operations, including settlements, chargebacks, and reconciliations.
- Maintain adherence to internal controls, regulatory requirements, and international card scheme standards.
- Collaborate with IT, compliance, customer service, and external vendors to deliver seamless card services.
- Monitor service levels and implement improvements to enhance customer satisfaction.
Requirements
- Deep understanding of card issuing (credit/debit) and acquiring (POS, e-commerce) processes.
- Familiarity with Visa, MasterCard, and other scheme rules, settlement processes, and dispute handling.
- Knowledge of PCI DSS, AML, KYC, and central bank regulations.
- Typically 7–10 years in card operations, with at least 3–5 years in a managerial or project leadership role.
- Proven track record of delivering card-related projects—such as new product launches, system migrations, or compliance upgrades.
