Project Manager, Busi Projects Issuing & Acquiring

Lead and manage card operations projects related to both issuing (credit/debit cards to customers) and acquiring (merchant services and POS systems). Ensure end-to-end operational efficiency, compliance with regulatory and scheme rules (Visa, MasterCard, etc.), and alignment with the bank’s strategic goals. Act as a bridge between business and operations, translating project requirements into actionable operational processes.

Responsibilities

• Oversee card-related initiatives, including new product launches, system upgrades, and process improvements.
• Ensure smooth day-to-day functioning of card issuing and acquiring operations, including settlements, chargebacks, and reconciliations.
• Maintain adherence to internal controls, regulatory requirements, and international card scheme standards.
• Collaborate with IT, compliance, customer service, and external vendors to deliver seamless card services.
• Monitor service levels and implement improvements to enhance customer satisfaction.

Requirements

• Deep understanding of card issuing (credit/debit) and acquiring (POS, e-commerce) processes.
• Familiarity with Visa, MasterCard, and other scheme rules, settlement processes, and dispute handling.
• Knowledge of PCI DSS, AML, KYC, and central bank regulations.
• Typically 7–10 years in card operations, with at least 3–5 years in a managerial or project leadership role.
• Proven track record of delivering card-related projects—such as new product launches, system migrations, or compliance upgrades.